Job Details

IT Director Business Relationship Management – Global Commercial Excellence

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio spans diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. As the IT Director Business Relationship Management – Commercial Excellence, you will align global IT and business strategies, collaborate with cross‑functional teams, and ensure the portfolio of programs, projects, and applications supports business growth, engages health care professionals, and enhances patient care. Reporting directly to the Global Commercial IT Director, you will partner with the Abbott IT Delivery organization to guide architecture, portfolio and program management and influence engagement with software or service providers. You will work with Vice President, Divisional VP, and 12+ Business Directors and Country Managers to drive business transformation and deliver IT solutions across Sales Execution, Enablement, Effectiveness, Performance, and Analytics.

Responsibilities

• Strategic Business Partnership

  Develop and maintain strong relationships with business leaders, executives, and stakeholders across North America, EMEA, APAC, and LATAM regions. Understand the unique challenges and opportunities within each region and align IT strategies accordingly. Drive governance, strategic alignment, and demand shaping in‑region for Commercial Excellence and evolving Artificial Intelligence (AI) and Advanced Analytics.

• Regional Alignment

  Understand regional priorities and align IT strategy and execution to support Commercial Excellence across regions.

• Strategic Alignment

  Understand executive priorities by regularly engaging with the Global Commercial Director and Divisional VP of ADC IT; provide concise updates on progress, challenges, and potential solutions. Anticipate questions and address them proactively.

• Commercial Excellence Vision And Strategy

  Coordinate Commercial Excellence vision and strategy efforts across ADC regions with business and IT delivery teams, considering local market dynamics, regulations, customer preferences, and omnichannel scaling. Drive consistency in platform enablement while accommodating local nuances.

• Strategic Decision Making

  Directly influence the organization's strategic direction by fostering collaboration across functions; break down silos and enable cohesive alignment of technology with business goals.

• Conflict Resolution

  Skillfully mediate and resolve conflicts within cross‑functional teams and executive alignment, fostering collaboration and positive outcomes.

• Business Needs Assessment

  Collaborate with regional business stakeholders to identify technology needs, pain points, and growth areas; translate business requirements into actionable IT initiatives.

• Innovation Advocacy

  Champion innovation by staying abreast of industry trends, emerging technologies, and best practices; propose innovative solutions that drive operational efficiency and competitive advantage.

• Leverage AI And Analytics

  Drive strategic alignment by harnessing AI and advanced analytics; identify opportunities for data‑driven decision‑making, predictive modeling, and process optimization; translate business needs into insights that enhance performance.

• IT Strategy and Execution

  Develop and execute a comprehensive IT strategy aligned with Abbott Diabetes Care and Abbott IT's global vision; prioritize projects across regions and allocate resources effectively.

• Portfolio & Program Management

  Oversee the successful delivery of IT projects, ensuring they meet business goals, timelines, and quality standards; collaborate with project managers, architects, and development teams.

• Sales Enablement

  Implement and oversee solutions for Sales Content, Training, Coaching, Onboarding, Appraisals, Guided Selling, Data Intelligence Solutions for Sales, Strategic Account Management/Account Planning, Mobile Sales Productivity, Next Best Action and Sales Engagement Platforms.

• Sales Performance

  Understand business processes and effectively choose and implement systems for Incentive Compensation, Quotas, Territory Management, Gamification, and Business Graph solutions to drive sales performance and motivation.

• Sales Analytics

  Enable business teams using platforms for Sales Analytics Suites, Predictive Forecasting, Conversational Engagement Analytics for Sales, and Knowledge Graph for Sales to provide actionable insights and enhance sales strategies.

• Market Access

  Develop and implement IT solutions that integrate market access data from various sources, including sales, pricing, reimbursement, and regulatory information; utilize advanced analytics to provide actionable insights that support strategic decision‑making and optimize market access strategies.

• Vendor Management

  Evaluate and collaborate with the Abbott IT Delivery team to select external vendors for IT services and solutions; negotiate contracts and manage vendor relationships.

• Change Management and Communication

  Drive change management initiatives related to technology adoption, process improvements, and organizational transformation; foster a culture of continuous learning and adaptability.

• Stakeholder Communication

  Communicate IT strategies, project updates, and performance metrics to senior leadership and regional teams; ensure transparency and alignment across all levels.

• Compliance and Risk Mitigation

  Data Security And Privacy - Collaborate with legal, compliance, and cybersecurity teams to ensure data protection and privacy controls, protect patient data and Abbott assets; mitigate risks related to data breaches and regulatory requirements.

• Business Continuity Planning

  Develop and maintain robust business continuity plans for critical IT systems; test and refine disaster recovery procedures.

• Supervisory/Management Responsibilities

  Responsible for all aspects of people leadership for the BRM team (8 direct staff and up to 100 indirect project staff); set expectations, coach, hire, evaluate, provide feedback, and manage performance; determine necessary skill sets and staffing/resource plans.

Qualifications

• Minimum of 12 years of progressive IT leadership experience, preferably within a large or mid-sized multinational healthcare or medical devices organization.
• Experience driving IT strategy in a large multinational Sales Enablement organization is highly desirable.
• Strong organizational and governance skills with oversight experience.
• Interdisciplinary, intercultural influence and networking skills.
• Proven track record of managing complex IT projects across diverse regions.
• Strong understanding of diabetes care, medical devices, and healthcare regulations.
• Excellent communication, negotiation, and influencing skills.
• Broad knowledge of technologies used by internal and external customers and partners.
• Experience leading teams with direct staff and indirect project teams.
• Ability to travel internationally as needed.
• Bachelor's degree in information technology, Business Administration, or related field. Master's degree preferred.

Position Accountability / Scope

• Financial implications of programs up to $20MM. Cumulative project budgets ranging from $5MM to $25MM per year.
• The base pay for this position is $193,300.00 – $386,700.00. In specific locations, the pay range may vary from the range posted.