Job Details

About the Role

This role sits within the GTS Strategy & Governance team, part of the broader Global Technology Solutions (GTS) organization. The Director of Tech Portfolio Governance leads portfolio governance across Gap Inc.'s strategic pillars — Customer (Digital, Stores, Marketing), Product (Merchandising, Inventory, Supply Chain), and Enterprise Functions (HR, Finance, Real Estate, etc.). The role ensures the disciplined management of the enterprise technology portfolio, enabling transparency, financial accountability, and strategic alignment with business outcomes.

You will serve as a central leader in portfolio governance, working closely with Technical Program Managers (TPMs), Product Managers, and the Technology Leadership Team (LT) to provide clarity on what has been delivered, what's coming next, and how value is being realized against investment. This role requires strong governance expertise, financial acumen, and a consulting-oriented approach to translating business priorities into actionable insights.

What You'll Do

• Lead governance processes across GTS portfolios, ensuring visibility of quarterly and annual commitments and outcomes across Customer, Product, and Enterprise functions.
• Establish standardized practices, tools, and templates to scale portfolio governance across GTS.
• Partner with TPMs to synthesize quarterly and annual plans into clear, high-level portfolio views for the Technology LT.
• Create consistent executive reporting that highlights: Work completed each quarter, Planned work for upcoming quarters, Financial tracking vs. portfolio budgets, and Value realized based on business case delivery.
• Oversee capacity governance across all portfolios, ensuring alignment of tech resources with strategic outcomes.
• Facilitate forums with tech and business leadership to make decisions on resource trade-offs, reallocation, and priority shifts.
• Maintain financial governance frameworks to monitor budgets, spend, and return on investment across the tech portfolio.
• Continuously evaluate and improve governance processes to ensure agility, predictability, and business impact.

Who You Are

• 12+ years of experience in technology portfolio governance, program delivery, or consulting, with deep exposure to enterprise-scale governance frameworks.
• Proven ability to manage large-scale portfolio governance, including financial tracking, capacity planning, and value realization.
• Strong consulting background (strategy, operations, or portfolio/program management) preferred, with experience influencing executive decision-making.
• Skilled in executive reporting and portfolio dashboards, with the ability to create structured, high-impact updates for senior leadership using PowerPoint — balancing an abundance of data with the clarity of salient points.
• Exceptional ability to translate business cases into actionable governance insights and link technology investments to measurable outcomes.
• Strong collaboration skills — able to partner with TPMs, product leaders, finance, and engineering to align on plans and outcomes.
• Proficiency with portfolio management and reporting tools (e.g., Clarity, Aha!, Jira, Tableau, Power BI, or similar).
• Deep understanding of financial planning tools and ability to link budgets to business outcomes.
• Demonstrated ability to manage complexity and ambiguity, with a structured approach to problem-solving.
• Strong communication, facilitation, and executive presentation skills, capable of influencing at all leadership levels.