Job Details

About HappyRobot

HappyRobot is a platform to build and deploy AI workers that automate communication. ???? See a demo

Our AI workers connect to any system or data source to handle phone calls, emails, messages, and morewithout human intervention.

We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups.

Were backed by a16z and Y Combinator, and were growing fast.

We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something greatready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.

About the Role

Were looking for a Technical Support Engineer to be the bridge between our customers and our tech. Youll be the first person users turn to when something breaksor when theyre just a little confused. Youll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable.

This is a high-trust, high-impact role. Youll own customer-facing troubleshooting, root cause investigations, and escalations. Youll turn noise into signal, helping the whole company learn faster from user pain.

If you love solving puzzles, calming chaos, and making things just work, this ones for you.

Must-Have

• 3+ years of experience in a technical support, solutions engineering, or SRE-like role

• Comfort working with APIs, logs, databases, and modern web stacks (we use Python, JSON, Postgres, etc.)

• Clear, calm written communication especially when customers are stuck or frustrated

• Curiosity and grit youll go deep to figure out whats actually going wrong

• High ownership mentality if something is broken, you fix it or escalate it fast

• Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day

Nice-to-Have

• Experience with support platforms like Intercom, Linear, or Zendesk

• Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows

• Exposure to observability tools like Sentry, Datadog, or Grafana

• Experience supporting AI/ML, data-intensive systems, or developer-facing tools

• Previous work in logistics, operations tech, or comms-heavy B2B platforms

Why Join Us?

• Fast Growth Backed by a16z and YC, and growing like crazy

• Top-Tier Compensation Competitive salary + equity in a rocketship

• Ownership & Autonomy Youll own critical systems and shape user experience

• Real Impact Every customer you help keeps freight moving and businesses running

• Work With the Best Join a world-class team of builders, engineers, and operators

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting if something needs fixing, we own it and make it better. This means stepping up, even when its not your job. If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We dont wait for someone else to solve it we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for just fine. We sweat the details because details compound. Whether its a product feature, an internal doc, or a sales call we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build even when nobodys watching.

We are majos
Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. Majo is our way of saying: be a good human. Be approachable, helpful, and warm. Were building something ambitious, and its easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. Were running a high-speed marathon not a sprint with no strategy.

Talent Density and Meritocracy
Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We believe the best teams are built on talent density every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players thats how we win.

First-Principles Thinking
Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We dont copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. Its how we build what others think is impossible.