Job Details

As a Director of Front Office, you would be responsible for directing and administering all Front Desk operations in the hotel's ongoing effort to deliver outstanding guest service and financial profitability. This role provides assistance with rooms financial reporting as needed and offers directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as necessary to complete their job responsibilities.

Qualifications

• Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate's degree with at least 3 years of Front Office management experience is required.
• Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.

Job Responsibilities

• Directs and administers all Guest Services operations to include guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitors and develops associate performance, including supervision and professional development, scheduling, counseling and evaluations, and recognition and reward.
• Monitors and assesses service and satisfaction trends, evaluates issues and makes improvements accordingly.
• Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implements and monitors all corporate marketing programs.
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Runs and completes daily reports, analyzes data and makes data-driven decisions.
• Resolves guest issues and concerns to maintain guest satisfaction.
• Recruits, interviews and trains associates.
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including operation of the Fire Panel and communication with emergency personnel.
• Completes tasks or projects as assigned or required.

Benefits

• After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package including: Medical, Dental, and Vision Coverage; Short-Term and Long-Term Disability Income; Term Life and AD&D Insurance; Paid Time Off; Employee Assistance Program; 401k Retirement Plan; Now offering Daily Pay.

Property Information

UNCOVER TIMELESS LUXURY IN UPTOWN OAKLAND. Kissel Uptown Oakland, Unbound Collection, is in the core of the city's vibrant Uptown district, featuring Beaux-Arts architecture, local artworks, and proximity to dining, shopping and entertainment. Evolution Hospitality drives performance across a curated collection of independent, luxury, and lifestyle hotels. Evolution Hospitality emphasizes culture and results and values honesty, humility, intellect, and professional growth.

Application deadline for Colorado positions and a notice: This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for all employment benefits and obligations at this location.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality