Job Details

Overview

Join to apply for the Underwriting Technician role at Berkshire Hathaway Homestate Companies - Workers Compensation Division. This role is based in the Bay Area and provides critical support to designated Underwriters and their assigned agencies, assisting with the end-to-end underwriting process. The position focuses on submission quality, accurate data entry, timely policy processing, and coordination between internal teams and external partners to drive efficiency, service excellence, process improvement, and the delivery of high-quality, audit-ready files.

Responsibilities

SUBMISSION MANAGEMENT AND SUPPORT

• Reviews incoming submissions for completeness and quality, identifying missing or conflicting information and requesting additional details as needed.
• Accurately enters and maintains data in Underwriting and Policy Administration systems based on submission documentation and third-party resources.
• Prepares preliminary underwriting materials such as loss history grids and pricing model inputs to support Underwriter evaluation.
• Validates key rating variables and supports the automated quoting process by identifying and resolving discrepancies with Agents or Underwriters.
• Documents underwriting decisions or rationale as directed by the Underwriter to ensure files are complete, compliant, and audit-ready.

SYSTEM PROCESSING AND POLICY TRANSACTIONS

• Completes complex and non-routine policy transactions, including endorsements, cancellations, ownership changes, and broker-of-record changes, following Underwriter instruction.
• Coordinates policy issuance by managing follow-ups, ordering loss control reports, and setting diary reminders to ensure timely processing.

WORKFLOW OPTIMIZATION AND TEAM COLLABORATION

• Supports process automation initiatives by engaging with automated workflows, testing new tools, and providing user feedback.
• Conducts peer audits for new team members to assist with reinforcement of quality standards.
• Contributes to special projects, data cleanup efforts, and departmental initiatives as assigned.
• Identifies workflow bottlenecks in the submission or policy processing cycle and recommends solutions to improve turnaround times and accuracy.
• Assists with documenting internal procedures and contributes to the development or maintenance of training manuals to promote consistency to the team.

AGENCY COMMUNICATION AND SERVICE COORDINATION

• Proactively communicates with Agents regarding submission status, outstanding items, or missing information to avoid delays and maintain momentum.
• Assists with coordination between Underwriters and assigned agencies, managing day-to-day correspondence and building strong working relationships.

Qualifications

• EDUCATION: Minimum of high school diploma, or equivalent certificate, required. Bachelor's degree from an accredited college or university preferred.
• EXPERIENCE: A minimum of one year of experience in insurance, preferably within the workers compensation industry, required.
• LANGUAGE SKILLS: Ability to read and interpret general underwriting files, documentation, and policies; ability to write concise reports and business correspondence; ability to communicate clearly with colleagues and external partners.
• MATH SKILLS: Ability to perform basic arithmetic, calculate rate, ratio, and percent, and interpret data such as graphs.
• REASONING SKILLS: Ability to apply common sense understanding to carry out instructions and solve problems involving several variables in standardized situations.
• COMPUTER SKILLS: Proficiency with standard business applications and Microsoft Office/365; ability to learn proprietary and vendor software programs.

DESIRED COMPETENCIES

• Attention to detail
• Commitment to upgrading technical skills and participating in relevant training
• Relationship building and collaboration with internal partners
• Initiative
• Results orientation and reliable delivery on commitments

What We Offer

• Work Life Balance
• Work From Home Program (up to 2 days per week upon eligibility)
• Modern Office Setting
• Paid Time Off
• Paid Holidays
• Retirement Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Accident and Critical Illness Insurance
• Flexible Spending Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

About Us

With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products coast to coast. Relationships are the cornerstone of our culture, and we invest in our business to deliver on our mission and demonstrate that people power our success. We are committed to financial strength, integrity, and serving our customers. We embrace diversity and foster an environment where our people can be their authentic selves. We strive for an approachable, collaborative workplace where everyone feels valued and respected. We are curious, customer-focused, and operate with integrity.

In accordance with the California Equal Pay Act, the starting hourly wage for this job is $28.8462. This wage reflects potential qualifications and operational needs and applies to this position in Bay Area, California.