Job Details

Overview

Seam builds the infrastructure that connects software to the physical world through smart device connections. Seam enables software companies to orchestrate operations in physical spaces through everyday experiences like unlocking doors, managing climate, and monitoring properties from anywhere around the globe.

What you'll do

• Act as the primary technical point of contact for customers evaluating, onboarding, and ramping with Seam. Understand their needs and design solutions that align with their infrastructure using Seam's platform.
• Partner with Sales to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform.
• Develop and maintain internal and external technical guides to streamline pre- and post-sales workflows.
• Support product configuration and deliver minor technical changes required for customer implementations.
• Support our customers post-implementation by troubleshooting inquiries and triaging requests to engineers.
• Explore creative ways to embed Seam's products inside customers' ecosystems to help them achieve their goals.
• Provide customer feedback to Product and Engineering to shape the roadmap and ensure the platform evolves with real-world needs.
• Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.
• Occasionally travel to customer offices for technical deep dives and solutions architecting sessions.

Who you are

• 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.
• Experience working directly with customers of varying sizes and technical proficiency.
• Proficiency coding in [TBD].
• Strong written and verbal communication and interpersonal skills with comfort presenting in front of customers 1:1 and in small groups.
• Organized, self-starter approach with an eye for finding creative ways to drive projects to completion.
• Comfortable in a small and fast-moving startup environment.
• Excited to work in person with the team in San Francisco.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting