Job Details

We are seeking a proactive and detail-oriented Access Technology Specialist to join our team. This role is responsible for supporting customer teams with badging, access management, reporting, and system-related requests and issues. You'll play a key part in ensuring the smooth operation of global access systems while maintaining the highest standards of security and compliance.

Key Responsibilities

• Program and maintain access levels within the Quantum Secure SAFE system.
• Configure and manage access levels with reader programming in PACS.
• Work with cross-functional teams to collect data for system programming.
• Perform regular audits of SAFE and PACS systems to ensure compliance with global standards.
• Monitor and respond to support queues and email accounts.
• Troubleshoot and investigate system issues, identifying root causes and solutions.
• Manage and enforce global badging standards, including remote badging processes.
• Assist with external audit reporting.
• Collaborate with HID support teams to address bugs and system enhancements.
• Provide support to GSOC personnel on global access management issues.
• Monitor system health and operations for SAFE and other global platforms.
• Partner with global management teams to build and maintain approval and audit roles.
• Deliver ongoing system and application support across all regions.

Qualifications

Required

• Experience with access control system programming.
• Familiarity with access control hardware and operations.
• Strong understanding of IT networking and computer systems.
• Security systems background with knowledge of Physical Access Control & CCTV systems.
• Strong organizational and communication skills.
• Self-motivated, forward-thinking, and able to multitask effectively.
• Excellent interpersonal and customer service skills.
• Proficiency with Microsoft Office.
• Valid driver's license.

Preferred

• Experience with enterprise-level security systems such as Lenel OnGuard and Software House C*Cure.
• Strong knowledge of Windows OS, Word, and Excel.
• Professional affiliations (e.g., ASIS membership, CPP certification) are desirable but not required.

Skills & Attributes

• Strong written and verbal communication.
• Active listening and problem-solving skills.
• Ability to work both independently and collaboratively.
• Customer-focused with a solutions-oriented mindset.

Additional Information

• Travel: May be required for certifications; otherwise minimal.
• Work Authorization: Must be authorized to work in the U.S.