Job Details

About the job System Engineer -Japanese Bilingual

Overview

PC, Server and Azure support for the customers. Provides installation, upgrading, configuration, troubleshooting and ongoing usability support for workstations, printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote).

Responsibilities

• Support in-person and remote employees with hardware, software, questions, and network-related problems (on-site and remote).
• Manage server and network documentation.
• Create, manage, document and update trouble tickets as necessary within the company ticketing system.
• Escalate problems when unable to resolve.
• Perform other duties as assigned by supervisor.
• Provide advanced technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.).
• Ensure successful completion of all daily tasks (externally and self-assigned).
• Have knowledge and experience with Azure services and VM.
• Create and update system documents, operation manuals, knowledge base, trouble history, etc.
• Report to supervisor.

Qualifications

• English (Required), Japanese (Required).
• 2+ years of TCP/IP network work experience or equivalent knowledge (Required).
• Helpdesk support experience (Preferred).
• Strong communication skills with customers, vendors/carriers and company staff.
• Documentation skills.
• Microsoft Office products (Visio, Word, etc.) skills.
• Own car for visiting customer offices.
• Know Azure (Desired).
• MCSA/MCSE (Desired).

Benefits

• Medical, Dental and Vision Coverage.
• Basic Life Insurance and AD&D.
• Short-Term and Long-Term Disability Insurance.
• Flexible Spending Account (FSA).
• 401(k) with company match.
• Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays.
• Tuition Reimbursement Program.
• Gym Reimbursement Program.
• Employee Assistance Program (EAP).
• Wellbeing Solutions Program.