Job Details

Review and maintain scheduled tasks and system jobs related to M365Automate tasks using PowerShell; develop and maintain scripts for automation, O365 jobs, and reporting* Serve as the escalation point for complex issues; resolve escalation issues in partnership with the Service Desk* Work with the Service Desk to resolve client connectivity issues and other escalated support needs* Develop SOPs for the Service Desk to handle common issues before escalating* Review global outages and communicate impact, status, and remediation to IT leadership* Participate in on-call rotations and support activities as needed* Partner with Legal and Compliance to provide guidance on platform capabilities and assist in developing policies for email retention, archival, and data governance* Work with Legal to execute legal holds and ensure data integrity and retention* Maintain a strong cloud security and compliance posture across M365 services* 6+ years of experience supporting Microsoft 365 and Exchange environments* Bachelor's degree in Information Systems, Computer Science, or related field; or equivalent work experience* Skilled at providing end-user technical support with a customer first mindset* Hands-on expertise with Microsoft 365, Windows/macOS environments, and collaboration tools such as Zoom, Atlassian, and Slack* Strong knowledge of Exchange Online, SharePoint, and OneDrive* Experience with modern endpoint management tools, including Microsoft Intune* Proficient in PowerShell scripting and automation for efficiency and scale* Solid understanding of networking concepts (DNS, DHCP, HTTP, SSL, TCP/IP)* Familiar with identity and access management, device imaging, software deployment, and remote support solutions* Excellent communicator with strong organizational, documentation, and interpersonal skills* Flexible and reliable—willing to work varied shifts, including nights, weekends, and holidays, and able to participate in a 24/7 on-call rotation as needed* Comfortable collaborating in a hybrid work environment, supporting teams both in-person and remotely* 3+ years of senior-level experience in a highly regulated industry* Proven ability to quickly learn and integrate new tools into the Microsoft 365 suite* Relevant industry certifications (e.g., CompTIA, PMP, or similar)* Legacy Exchange Server experience* Experience managing third-party vendors and partners**Work Location** San Francisco, Lehi The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. **Time Zone Requirements** Local hours (PT, MT) While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. **Travel Requirements** As needed travel to LendingClub offices and/or other locations, as needed. **Compensation** The target base salary range for this position is 133,000-170,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-BC1
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