Job Details

Overview

Valet Account Manager - San Francisco, CA at Parking Management Company (PMC). Department: Valet Parking Operations. Reports to City Manager / Area Manager. Schedule: Full Time. Status: Exempt. Compensation: Salary $85,000/year with bonus potential. (Rates can vary by market and professional experience.)

Position Summary

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

Primary Objective

Lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction while ensuring a safe, professional, and organized valet experience and continuously improving service quality and business growth.

Duties And Responsibilities

• Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
• Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Financial And Administrative Tasks: Monitor site-level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
• Team Supervision And Training: Recruit, train, and coach hourly associates; set clear performance expectations; foster a positive work environment; enforce company policies to support employee satisfaction and excellent customer service.
• Communication And Reporting: Provide regular updates to management through reports on progress, challenges, and account needs; coordinate promptly during emergencies or urgent situations.
• Supervisory Responsibilities: Involve staff in planning and problem-solving; maintain open leadership; provide regular feedback; support skill development; encourage professional growth and a culture of quality.
• Additional Responsibilities: Perform other tasks as needed to support operational and financial objectives; attend required staff meetings; complete training modules; flexibility to work hours as needed, including during financial close periods and occasional travel for reviews, audits, or corporate meetings.

Qualifications

Knowledge, Skills, and Abilities: Ability to perform essential duties satisfactorily; reasonable accommodation may be made for disabilities.

Education/Experience: High school diploma or GED required; at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.

Certificates And Licenses: Valid driver's license and reliable transportation; acceptable motor vehicle record with no more than three moving violations in three years; must pass and maintain a clean background check. No special certifications necessary.

Work Environment

Indoor and outdoor settings; collaboration with teams, vendors, and clients on-site and in corporate environments. Regular exposure to outdoor weather conditions; work can be at noisy locations with moving vehicles.

Physical Demands

Extended periods of running, standing, and walking; ability to lift and carry moderate weights; vision requirements for situational awareness and safety.

Key Competencies

• Hospitality, Customer Service, And Communication
• Advanced Client Management Skills
• Strong Analytical And Problem-Solving Abilities
• Effective Training And Leadership Skills
• Payroll Management
• Excellent Communication And Reporting Skills
• Cell Phone Use: Personal devices may be required for work-related coordination; company policy governs reimbursement.

About Parking Management Company

P Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions, including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. We operate across multiple states serving hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. We emphasize a white-glove, customer-first approach.

For more information and to explore open positions, visit JoinPMC.com and ParkingMgt.com.

How To Apply

If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you.

Pay Transparency: PMC is committed to pay transparency and compliance with Equal Employment Opportunity laws and applicable wage and overtime regulations.

Benefits

• Health Benefits - Medical, vision, and dental insurance (upon eligibility)
• 401K – Upon eligibility
• Supplemental Insurance - Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military-friendly employer

Legal And Compliance

Employee At Will statement; FLSA exempt status; Leave options per state and FMLA; Equal Employment Opportunity statements; ADA and EEO accommodations; job description may be updated as needed.