Job Details

Overview

Under the general direction and supervision of the Senior Program Manager, the I&A Specialist will provide information and assistance, connecting adults and adults with disabilities and caregivers to programs and services, including public and privately funded options. The role includes outreach activities in booths and public speaking engagements for educational purposes on aging and disability services in the community. It requires collaboration with internal and external services to advocate for consumer needs and ensure services are delivered.

Essential Functions / Responsibilities

• Provide one-to-one assistance for seniors and adults with disabilities to resolve barriers.
• Provide information and referrals to clients utilizing a wide array of resources, including services such as adult day health care, caregiver assistance/support, community services, health and wellness, education, emergency preparedness, employment, financial assistance, food/nutrition assistance, housing and shelter, in-home care, legal safety, recreation, senior centers, LGBT programs/services and transportation.
• Provide up-to-date information and clarification regarding programs such as Medicare, Medicaid, SF CalFresh, and formal supportive and social services.
• Provide translation assistance (verbal and written) to clients who cannot speak English, using a language interpreter as necessary.
• Complete applications, review and respond to correspondence, fill out forms, and make or confirm appointments.
• Conduct client needs assessments and evaluate client needs; follow up to ensure needs are met and document progress notes for quality and effective service delivery.
• Maintain accurate and up-to-date access to resources.
• Assist in the planning and implementation of a variety of special events and recreational activities for clients.

Reporting and Documentation

• Complete accurate program and client data collection, data entry, and required programmatic reports on a timely and consistent basis.
• Maintain confidentiality of all client records; organize case files in hard copy and electronic formats; comply with HIPAA privacy and security rules to the extent applicable; implement HIPAA requirements.
• Administer evaluation data collection and participate in program and agency performance management processes.
• Create and submit monthly activity reports and monthly metrics in the CARBON system by the 15th of the following month.
• Enter and submit required data into SF GetCare monthly.
• Submit Community Services Block Grant time studies to HAS/DAAS in February, May, August and November.
• Develop and deliver ad hoc reports as requested by HAS.
• Develop and deliver annual summary report of SOGI data collected by July 10th each year.

Community Engagement

• Actively conduct outreach activities and recruit clients to ensure full targeted enrollment and ADRC service objectives are met.
• Design and disseminate outreach materials and informational presentations to raise public awareness of long-term service and support options.
• Conduct outreach to a wide array of community members and organizations.
• Develop partnerships and establish communication and rapport between community agencies.

Customer Service

• Provide exceptional customer service.
• Represent the organization in a prudent and professional manner.

Safety

• Maintain personal safety, use personal protective equipment (PPE) and follow the organization's policies.
• Report all safety issues, accidents or injuries to your manager as a priority.

Effective Team Member

• Interact positively with team members and facilitate positive change.
• Partner with supervisor to address department issues or concerns.

Position Qualification Requirements

Education: Bachelor's Degree in Social Work, Human Services or related field; or AS in a related field, or at least 3 years of social service delivery with elderly and/or adults with disabilities.

Experience: Experience in interacting with seniors and disabled adults, case management, group facilitation and recreational activities; commitment to social action, social justice, civic engagement and leadership development.

Requirements

• Current Physical Health Screening (every 2 years thereafter)
• Fingerprinting Clearance (DOJ)
• Current Immunizations (TB, Influenza, MMR, Pertussis) kept current
• Current CPR & First Aid Certificate (every 2 years thereafter)
• Valid California Driver's License (with current auto insurance and a clean driving record)

Language(s): English/Spanish bilingual

Skills and Abilities

• Independent thinker with excellent customer service skills, professional attitude, integrity, maturity and business judgment.
• Ability to multi-task, prioritize, meet deadlines, deliver presentations, and maintain confidentiality of information; strong analytical skills and attention to detail.
• Strong written and verbal communication; well-organized team player.
• Ability to remain tactful under pressure in a multicultural setting.
• Solid relationship management and professional demeanor in interactions with colleagues.

Software

Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, Publisher, and Internet Explorer.

Decision Making

Set priorities and standards of performance; develop plans to accomplish work.

Tools and Equipment

General office equipment, fax, copier, printer, phone, and computer.

Confidential and Sensitive Information

Maintain the highest level of confidentiality when handling client records.

Physical Demands

Typical duties require sitting ~80%, walking 10%, standing 10%; frequent use of hands for typing and handling; ability to lift up to 25 pounds occasionally; may involve bending, reaching, and working with children on the floor for extended periods; vision requirements include close, distance, color, peripheral, depth perception and focus.

What We Offer

• Pay Rate: $26.00 - $27.00 Hourly
• Location: MNC Wolfsohn Campus
• Medical – Kaiser and CCHP; Dental – Principal; Vision – Vision Care; Life Insurance - $50,000; 403b – 3% match; FSA; Pet Care
• 15 paid sick days; 12 paid holidays; 12 paid vacation days
• EAP (Employee Assistance Program); WADP (Working Advantage Discount Program)

If you are seeking an organization that values, promotes, and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods, please apply. Please visit our website for more information at www.mncsf.org.

We are an equal opportunity employer that welcomes diversity in the workplace with a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.