Job Details

Overview

Join to apply for the Head of Global Seller Onboarding role at Square.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. We embedded financial services tools at the point of sale so merchants can access a business loan and manage cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock growth for sellers. We are building a significant, meaningful, and lasting business and helping sellers worldwide do the same.

The Global Seller Onboarding (GSO) team ensures new sellers across diverse industries are set up for long-term success through seamless onboarding and implementation. We are seeking a Global Seller Onboarding Director to lead our multi-region onboarding organization, oversee regional Seller Onboarding Leads and their teams across geographies, ensure consistency and excellence in onboarding worldwide, and manage our third-party vendor network and BPO teams. This role shapes the global onboarding strategy, builds scalable processes, and aligns internal teams with third-party partners. It reports to the Head of Global Seller Onboarding and serves as a critical member of the GSO leadership team.

You Will

• Lead through leaders: Manage multiple regional Seller Onboarding Leads, who oversee Implementation Specialists and third-party contractor teams.
• Develop and empower managers: Coach and mentor regional managers to strengthen leadership, build high-performing teams, and support career growth.
• Set global direction: Define and communicate the vision, strategy, and success metrics for Seller Onboarding worldwide.
• Drive operational excellence: Establish global KPIs, SLAs, and quality standards while ensuring regional execution meets and exceeds expectations.
• Scale through consistency: Build and refine scalable onboarding processes, balancing global standardization with regional flexibility.
• Partner cross-functionally: Collaborate with Sales, Product, Support, Legal, and Operations leaders to solve implementation challenges and improve seller experiences.
• Oversee vendor partnerships: Provide leadership oversight for third-party global contractor relationships, ensuring accountability and consistent performance.
• Lead organizational change: Guide teams through structural transitions and evolving workflows, ensuring resilience, clarity, and alignment at every level.
• Represent globally: Act as the voice of GSO in senior leadership discussions, influencing investment decisions and long-term organizational design.

You Have

• 15+ years of experience in implementation, onboarding, account management, or customer success, ideally in high-growth or global environments.
• 5+ years of experience managing managers and scaling distributed/global teams.
• Demonstrated ability to lead organizations through change and ambiguity.
• Strong executive communication and influencing skills, with a track record of aligning multiple stakeholder groups across geographies.
• Deep operational rigor—experienced in building global KPIs, scalable processes, and performance management systems.
• Experience leading remote, distributed teams across multiple time zones.
• Ability to travel internationally as needed for leadership alignment, regional team visits, or strategic initiatives.

Nice to Have

• Experience scaling onboarding or service operations at a global technology company.
• Background in retail, hospitality, or technology implementation environments.
• Familiarity with Square's ecosystem or similar SMB and mid-market platforms.

Equal Opportunity and Hiring Practices

Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. We encourage you to learn more about our workplace and benefits on our I+D page.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto are brands within Block. We may use automated AI tools in the hiring process in compliance with local regulations and privacy laws. Contact ...@block.xyz with questions about hiring practices or data usage.

Compensation and Zone Information

Zone A: $198,000—$297,000 USD

Zone B: $198,000—$297,000 USD

Zone C: $198,000—$297,000 USD

Zone D: $198,000—$297,000 USD