Job Details

Overview

Full Time Assistant Store Manager (Store 4075) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations and develops a sales culture by providing outstanding guest service experiences and promoting product knowledge.

Responsibilities

• Provide best-in-class guest service: greet guests, respond to questions and concerns promptly and courteously, inform guests of promotions, recommend items, and circulate throughout the store to prioritize guests over tasks.
• Support the visual and operational environment, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns accurately using the POS system; ensure correct changes, provide receipts, and maintain high guest service.
• Respond to guest questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop guest benefits (new title reservations, trade-in program, Pro Rewards).
• Assist the Store Manager with setting guest service expectations and training store associates; observe performance and provide feedback.
• Ensure onboarding, training, and compliance for associates prior to opening/closing shifts; communicate policies, inventory control, loss prevention, safety, and ethics.
• Schedule associates to meet staffing needs; supervise and ensure best-in-class guest service.
• Approve payroll, manage time off, and verify accurate pay for time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders and ensure daily shipping.
• Protect company assets with inventory control and loss prevention; inspect packages at closing as needed and report concerns.
• Support sales, profit, and shrink goals; complete administrative and operational duties.
• Conduct stock counts, restock merchandise, and ensure proper placement of products on sales floor.
• Balance daily transactions, close out POS paperwork accurately, manage cash deposits per guidelines.
• Verify shipments, record discrepancies, conduct inventories, and communicate findings to management.
• Process defectives/recalls and stock pulls with proper labeling and packing lists.
• Maintain safety awareness; address hazards and report injuries per guidelines.
• Maintain store records/files and keep manuals updated.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to GameStop policies, the Associate Handbook, and the Code of Standards, Ethics & Conduct.
• Open and close procedures compliance.

Qualifications

• Must provide proof of identity and eligibility to work in the United States; at least 18 years old.
• High school diploma or equivalent required; associate degree or bachelor's degree in business/marketing/merchandising preferred.
• Retail management experience (6+ months preferred); retail sales, guest service, and/or management experience (2+ years preferred); video game knowledge preferred.

Key Skills

• Outgoing, welcoming personality with strong people skills; genuine guest assistance.
• Clear verbal and written communication; bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment; work independently and in a team; meet performance expectations.
• Operate POS system; basic math and organizational skills; complete required paperwork accurately.
• Flexible schedule with availability including nights, weekends, and some holidays (minimum 3 days/week).
• Reliable, trustworthy, able to work alone; able to stand/move for extended periods and lift up to 30 lbs.
• Understanding of safety, inventory control, and loss prevention; compliance with company policies.

Job descriptions are subject to change based on business needs. GameStop provides equal employment opportunities to all applicants and reasonable accommodations under the Americans with Disabilities Act and applicable laws.

Pay

$21.93 - $25.93 per hour