Job Details

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout the hospitality property cycle, develops bespoke hotel brands, and uses proprietary revenue management tools to optimize performance and asset value. The company is led by experienced hotel management professionals and maintains offices in London, New York, Dallas, and Seattle.

Location

Overview

The Director of Housekeeping is responsible for managing the Housekeeping Department to ensure attentive, friendly, efficient, and courteous service, providing guests with a clean and safe environment while controlling expenses and maintaining service quality.

Responsibilities

• Motivate, coach, counsel, and discipline Housekeeping and Laundry staff per Highgate SOPs.
• Ensure adherence to training standards and establish cleaning schedules.
• Maintain and control housekeeping equipment and supplies.
• Ensure compliance with safety and risk management standards.
• Conduct inventories and manage large guestroom turnovers efficiently.
• Manage vendor contracts and oversee hiring and training of staff.
• Inspect rooms and public areas daily for quality standards.
• Maintain cleanliness, security, and privacy standards.
• Manage work orders, staff scheduling, and payroll documentation.
• Promote communication and professionalism within the department.
• Handle VIP and special guest requests and monitor VIP rooms.
• Participate in team meetings and contribute to guest satisfaction scores.

Qualifications

• Minimum of 3 years of progressive hotel or related experience; or a 4-year degree with 1 year of experience; or a 2-year degree with 2+ years of experience.
• Supervisory experience required.
• Proficient in MS Word and Excel.
• Ability to work long hours and lift up to 50 pounds occasionally.
• Effective verbal and written communication skills.
• Strong multitasking, problem-solving, and confidentiality skills.
• Attend all required meetings and participate in MOD coverage.
• Maintain high standards of appearance and professionalism.