Job Details

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
• Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
• The pay range for this role is $96,000 - $131,000, taking into account the qualifications and experience of the selected candidate.

What You'll Do

• Develops employees
• Implements methods of maximizing revenue and controlling expenses
• Oversees day to day customer service operations
• Solicits ideas and/or feedback from employees and accepts accountability for follow-through
• Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
• Monitors and measures on time performance
• Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
• Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
• Ensures all internal audit requirements are followed and accountable for compliance
• Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
• Conducts grievance hearings and serves as a grievance hearing officer as required
• Interprets the company's policies in a professional and positive manner to all customers
• Assists Directors with Customer Service Manager interviews and selections
• Aids/guides the development of Customer Service Managers and supervisory staff
• Shift work - including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School Degree or GED equivalent
• 3 years' airline supervisory experience
• 3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Possess a valid US Driver's License
• Must be self-motivated and detail oriented, team player
• Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations

What You'll Get

• Travel Perks: 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Health, dental, prescription and vision benefits from day one, virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: Tools, resources and support to help you be your best.
• 401(k) Program: Available upon hire; employer contributions after one year for eligible workgroups.
• Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

We value inclusion

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our Employee Resource Groups connect team members to customers, suppliers, communities and shareholders, helping everyone reach their full potential and creating an inclusive work environment.

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Consumer Services