Job Details

Receptionist / Customer Service Representative

Payrate: $22-$24/hr

Location: On-Site in San Leandro, CA

Hours: Monday-Friday, 8am-5pm PM PST

Duration: Potential Temp-to-Hire | Weekly Pay & Benefits | Start ASAP

Step into a role where you'll be the warm, welcoming first impression for visitors and the helpful voice behind customer interactions. This is an opportunity to join a well-established leader in the retail manufacturing space, supporting both front desk operations and customer service activities in a fast-paced, professional environment.

If you take pride in making people feel valued, thrive on keeping things organized, and enjoy solving customer needs, this position offers the chance to grow with a team that appreciates initiative and professionalism.

What You'll Do:

• Welcome and greet all visitors, creating a positive and professional first impression.
• Manage all incoming corporate calls, directing them to the right contact or department.
• Provide support to customers via email and ticket systems, assisting with inquiries, order tracking, returns, repairs, and product details.
• Maintain up-to-date corporate contact lists and handle incoming mail.
• Assist with office supply orders and support multiple departments on special projects.
• Ensure accurate product knowledge to respond confidently to customer questions.

What You Bring:

• Exceptional verbal and written communication skills.
• A professional, friendly, and approachable demeanor.
• Strong customer service orientation with the ability to remain composed under pressure.
• Reliability, punctuality, and resourcefulness.
• Attention to detail and organizational skills.
• Comfortable using computers; Excel and SAP experience is a plus.

Why You'll Love It Here:

• Competitive pay at $22-$24/hr.
• Weekly pay and access to benefits.
• Stable Monday-Friday schedule with evenings free.
• Opportunity to transition to a permanent role based on performance and business needs.
• A role where no two days are exactly the same - your work makes a real impact on both customers and colleagues.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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