Job Details

OAKLAND HOUSING AUTHORITY

OFFICE SPECIALIST I

SALARY: $28.69 - $31.58 / HOURLY

CLOSING DATE/TIME: THURSDAY, OCTOBER 9TH, 2025 AT 8:59PM PST

DEFINITION

Under close supervision, provides a variety of routine clerical support services to various Authority Departments; performs other related work as assigned.

ESSENTIAL FUNCTIONS

Specific duties will vary with the department to which assigned. The following list of duties is a description of the types of work that may be performed and is not intended to be all-inclusive. The omission of a specific duty does not make it unacceptable if the work assigned is at the equivalent level.

• Answers and directs phone calls, voice mail and e-mail; and
• Greets visitors, clients and staff; and
• Responds to general questions; and
• Refers inquiries as appropriate; and
• Takes messages; and
• Distributes forms and explains their completion; and
• Provides information on Authority programs and related referral services; and
• Updates and maintains filing systems, including confidential files; and
• Sets up new files; and
• Receives, pulls and files documents and records; and
• Types correspondence, reports, memos, forms and related materials with accuracy, completeness and in compliance with departmental procedures; and
• Inputs, updates, searches and retrieves data using spreadsheets, computer databases and various automated systems; and
• Operates a variety of standard office equipment such as a personal computer, typewriter, phone, fax, calculator, copier, scanner or other department specific equipment; and
• Opens, dates, screens, sorts, routes and processes mail; and
• Prepares information packets and packets of required forms; and
• Maintains client/public information, brochures and supplies; and
• Schedules appointments; and
• Maintains a calendar; and
• Schedules meetings and makes appropriate arrangements such as contacting participants, reserving rooms, and assembling materials and documents; and
• Performs dispatching duties.

MARGINAL FUNCTIONS

• May prepare a variety of handwritten or computer generated reports using established procedures and formats; and
• Performs other related work as assigned.

MINIMUM QUALIFICATIONS

Graduation from high school or GED with one year of paid clerical experience.

Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus.

An equivalent combination of education, training and experience will be considered.

REQUIREMENTS: Submit a typing test of 40 WPM. Email certificate to ...@oakha.org

Acceptable Certificates

• Any State Agency/Department (the Agency/Department that you are applying to may also give you a typing test)
• The Employment Development Department's (EDD) One-Stop Career Centers may offer free typing tests. For a location near you, visit EDD's website at .
• Business schools or colleges
• Adult Education Centers
• Skills and Business Education Centers
• Online typing vendor

KNOWLEDGE & ABILITIES

KNOWLEDGE OF:

• Modern office methods, practices and procedures;
• Basic record keeping;
• Standard PC software and hardware including computer applications such as Microsoft Word, Excel, and other related programs and systems;
• Customer service principles;
• Operation of standard office equipment;
• Proper format for typed material;
• Business standard English usage, including grammar, punctuation and spelling.

ABILITY TO:

• Type at a rate of 40 net words per minute;
• Perform general clerical work such as typing, filing and reception;
• Learn the specific operations and procedures of the job;
• Proofread material for grammatical, numerical and clerical accuracy;
• Learn, understand, interpret, apply and explain departmental policies and HUD, federal, state and local government rules, regulations and laws pertaining to the work assigned;
• Learn computer skills and other new technology;
• File with accuracy;
• Have effective communication skills;
• Follow written and verbal instructions; interact courteously and professionally with a culturally diverse general public and with other Authority employees;
• Provide quality customer service to internal and external clients;
• Use discretion and good judgment in the handling of sensitive and confidential information;
• Prioritize and complete work in a timely manner despite frequent interruptions.

TO APPLY: Please complete an employment application online at www.oakha.org. Closing date / time for applications will be Thursday, October 9th, 2025 at 8:59pm pst.

Represented by Local 29