Job Details

Overview

We are looking for an experienced professional to join our team. This role demands advanced technical expertise and desktop engineering skills, with a primary focus on user support and the seamless management of our IT infrastructure. The ideal candidate will demonstrate strong problem-solving abilities, exceptional communication skills, and hands-on experience with Microsoft Azure, Microsoft 365 Apps, Microsoft Intune, and Exchange Online. Senior-level proficiency in troubleshooting desktop applications and resolving performance issues is essential. The candidate should have experience working on a multi-faceted team, adeptly handling both systems and support tasks (approximately 80% systems and 20% support). This is a fantastic opportunity to assist managers in leading a team on systems and executive-related issues.

Key Responsibilities

• Deliver high-quality deskside support with the ability to effectively triage issues remotely. Strong communication skills and confident interaction with C-Level Executives and Executive Assistants are essential.
• Monitor and manage held emails in security gateways, AI-related tools, and the Defender Quarantine as part of anti-phishing efforts.
• Engage in ongoing desktop and Azure cloud-related projects, collaborating with the Infrastructure and Cybersecurity team to achieve project goals.
• Analyze, troubleshoot, and resolve complex application, hardware, and light networking issues.
• Enroll and manage iPhones using Microsoft Intune, assisting with the creation of Intune App, Device, and Compliance configuration policies.
• Conduct desktop and server builds, install operating system software, apply patches, and perform upgrades.
• Monitor system alerts, perform weekly system checks, review logs, and handle escalations.
• Drive problem management efforts, working with vendors to research and resolve complex issues that may require extended periods to diagnose and resolve.
• Analyze and identify trends in issue reporting and develop preventive solutions.
• Intermediate proficiency in PowerShell scripting and automation is required, including the ability to execute remote commands, generate reports, and apply configurations across users and systems.

• Over 5 years of strong experience with Microsoft Windows, cloud, and security technologies, ideally as a senior lead on a support team, along with infrastructure-related responsibilities.
• Proven capability to troubleshoot DNS resolution issues.
• Expertise in configuring Azure Enterprise applications and app registrations.
• Strong expertise with Microsoft Intune and Microsoft 365 Apps, including permissions management in Microsoft admin centers and integrated apps.
• Experience with email inspection and anti-phishing operations using tools such as Mimecast, Proofpoint, Smarsh, or Symantec Cloud.
• Experience with AI-driven tools and using ChatGPT for system issue analysis and troubleshooting.
• Familiarity with Microsoft Defender security tools, CrowdStrike, or other endpoint security tools.
• Intermediate-level PowerShell scripting and automation experience is essential.
• Experience with system performance monitoring methods and tools is highly desirable.

• MCSA, MCSE, SCSA, or similar certifications are desirable but not mandatory.
• Cybersecurity or product-specific certifications are advantageous.
• ITIL Foundations certification is a plus.

• Personable, with a positive, can-do attitude.
• Excellent analytical and communication skills.
• Self-motivated and capable of working independently or collaboratively.
• Must maintain a professional appearance suitable for a corporate financial office (corporate casual).