Job Details

Position Summary:
The Order to Cash Associate II will play a key role in supporting the global sales team and ensuring a seamless customer experience from order placement through fulfillment. This role involves processing customer orders, maintaining accurate customer information, and coordinating with cross-functional teams to resolve issues related to order fulfillment, inventory, and shipments.
Duties & Responsibilities:
* Provide end to end order support to the global sales team and customers.
* Process customer orders promptly and accurately, ensuring strict adherence to SOX compliance requirements.
* Set up and maintain customer accounts, including pricing and address details, in order entry systems.
* Proactively follow up on customer and sales team inquiries to ensure resolution and satisfaction.
* Manage the pricing module to ensure accurate billing and accruals.
* Work with cross-functional teams to address concerns related to sales, product availability, and customer commitments.
* Coordinate customer shipments and backlog.
* Ensure timely processing of product returns (RGA) per business guidelines.
* Remain current on customer preferences, pricing, new products, and systems.
* Recommend process improvements to enhance efficiency and productivity.
* Other duties as needed or required.
Qualifications
Minimum Requirements & Qualifications:
* 4+ years of experience working in order administration
* Strong written, verbal and analytical skills.
* Experience in the medical device industry preferred.
* Must be proficient in Outlook, MS Excel, and MS Word.
* Must be proficient with an ERP system, preferably SAP.
* Ability to work independently and effectively in a dynamic, fast-paced environment.
* Effectively manage and prioritize various projects with minimal supervision.
* Be knowledgeable and proficient on all company products, the market, relevant medical terminology, procedures and services.
* Understand sales order life cycle (forecasting, quotes, purchase orders, sales orders, allocation, fulfillment, invoicing and collections)
* Detail-oriented with a commitment to following procedures and maintaining compliance with regulatory guidelines.
* Strong problem-solving skills for identifying and resolving customer issues.
* Proactive, adaptable, and focused on process improvement.
* Effective collaborator with cross-functional teams, including Finance, Marketing, Clinical, Service, Manufacturing, and Logistics.