Job Details

Salary : $79,116.00 - $96,168.00 Annually
Location : Oakland, CA
Job Type: Full-time
Job Number: 25-107
Department: Cust & Community Services Dept
Division: Customer Assistance Program
Opening Date: 09/15/2025
Closing Date: 9/19/2025 4:30 PM Pacific

The Position

Only the first 150 qualified applications will be accepted by the Recruitment Division online at www.ebmud.com during the filing period.

Administrative Clerks perform a variety of general clerical and administrative duties. Typical duties include:
• Preparing various documents such as forms, reports, invoices, purchase requisitions, timesheets, and other materials, issuing vouchers or receipts and monitoring office purchases.
• Receiving and screening visitors and telephone calls, providing factual information to the public or other East Bay Municipal Utility District (EBMUD) staff or referring inquiries as appropriate; making appointments.
• Providing administrative support to assigned programs, processing various types of applications, coordinating meetings and/or interpreting and explaining EBMUD policies and procedures.
• Organizing own work, setting priorities to meet deadlines.
• Classifying, indexing, filing, logging and locating a variety of materials according to established filing systems; establishing new files and removing outdated materials in files as necessary; maintaining procedure, policy and other manuals.
• Opening, dating, screening, sorting, routing and processing mail; attaching pertinent correspondence and other relevant data for references; assembling and summarizing a variety of reference material.

The ideal candidate will have the following:

Knowledge of Microsoft software and Windows-based, networked PC operations and office practices.

Ability to operate a PC and other modern office equipment; follow oral and written instructions; express self clearly and concisely; deal tactfully and effectively with both the public and coworkers; prepare reports and records according to established format; work with frequent interruptions, within deadlines, while maintaining attention to detail; perform arithmetic calculations and proofread material for grammatical and numerical accuracy quickly and accurately.

This is a hybrid position which requires office presence in accordance with EBMUD's telecommuting guidelines. The current requirement is a minimum 2-day per week physical office presence. Telecommuting policies are subject to change.

The salary range is $6,593 per month increasing to $6,923, $7,269, $7,632, and $8,014 after 6, 18, 30 and 42 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.
Requirements

1. Completion of twelfth grade, or its equivalent.

2. One year of clerical experience.

3. A 45-wpm net typing speed is required for certain positions.

4. A valid California driver's license and satisfactory driving record is required for most positions.

5. Willingness and ability to work occasional overtime during evening or weekend hours as needed; to lift materials weighing up to 30 pounds; to sit, stand, kneel, crouch, etc. for prolonged periods of time for both desk and heavy filing work.

6. Must have manual dexterity sufficient to use a computer keyboard, calculator and typewriter; visual acuity sufficient to read different sized handwritten or typed text at a variety of distances, hearing sufficient to converse both in person and over the telephone.

The most competitive candidate will have the following desirable qualifications: intermediate level skill with Microsoft Excel and Word; ability to type a minimum of 45 net words per minute; and the ability to handle a varied workload, meet deadlines and produce accurate work.

Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at
The Selection Process

1. Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m., Friday, September 19, 2025. Only the first 150 qualified applications submitted online during the filing period will be accepted. Application materials submitted at any other time or on other dates will not be accepted.

2. It is important that your application includes all relevant education and experience. Incomplete applications may be rejected. Should you respond with comments such as "see resume" your application may not be considered.

3. Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

4. Qualified candidates will be invited to an in-person written test tentatively scheduled for Friday, October 3 or Saturday October 4, 2025.

5. Candidates with the highest scores on the written test will be invited to an online performance test (which will include speed typing, Microsoft Word and Microsoft Excel subtests) the week of October 13, 2025, and a remote panel interview tentatively scheduled for the week of November 3, 2025.

6. Candidates who successfully pass all parts of the test process will be placed on the hiring list in rank order for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months. Only candidates with passing scores on specific performance test components (i.e. Microsoft Word, Microsoft Excel) will be considered for openings that require these skills. EBMUD will obtain and review driving records for those candidates being considered for openings that require a California driver's license.

7. The probation period for this position is 6 months. For those holding civil service status the probation period is 6 months.

8. All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.
Supplemental Information

Please answer the following questions. Candidates must have the required experience and be willing and able to work under all the following routine conditions to remain eligible for this position.
Our excellent benefits package includes:

• 12 days paid vacation; 16 holidays; 13 days paid sick leave;
• Family health insurance (choice of Kaiser fully paid or Sutter Health Plus or Anthem Blue Cross 85% paid);
• Fully paid family dental and vision care plans; life insurance; long-term disability insurance;
• EBMUD Retirement Plan (reciprocal with CalPERS);
• $1,000/yr. contributed to flexible spending account or cash;
• $145/mo. public transit subsidy;
• 401(k), 401(a) and 457(b) tax-deferred retirement plans; Roth 401(k);
• $3,500/yr. tuition reimbursement;
• And opportunities for professional growth including training and career development.

01

Have you completed the 12th grade or its equivalent?

• Yes
• No

02

Do you have at least one year of clerical experience?

• Yes
• No

03

Do you have experience in typing various types of materials and documents?

• Yes
• No

04

How frequently did you personally type (on a computer keyboard or typewriter) various types of materials such as correspondence, reports, forms, schedules, etc.? We want to find out about your hands-on experience (not supervision, observation, or study).

• Rarely to never
• Monthly
• Weekly
• Daily

05

If you have experience performing the task in the previous question, what is the name and address of the employer(s) where you gained your experience? If no experience, type "NA" in the space provided.
06

Do you have experience proofreading and checking various materials?

• Yes
• No

07

How frequently did you personally proofread and check various materials such as correspondence, reports, technical documents, forms, schedules, etc.? We want to find out about your hands-on experience (not supervision, observation, or study).

• Rarely to never
• Monthly
• Weekly
• Daily

08

If you have experience performing the task in the previous question, what is the name and address of the employer(s) where you gained your experience? If no experience, type "NA" in the space provided.
09

Do you have experience receiving and screening telephone calls and visitors, referring inquiries as appropriate, providing information to others, and making appointments?

• Yes
• No

10

Do you have experience operating various office equipment including personal computers, typewriters, calculating machines, copy reproduction/duplicating equipment, scanners, and other equipment?

• Yes
• No

11

Can you type at a net rate of 45 net words per minute from printed copy? Note: EBMUD will verify this requirement during the performance test step of the selection process.

• Yes
• No

12

Do you have hands-on experience with and knowledge of Microsoft Word 365? Indicate your level of expertise with Microsoft Word 365. Note: EBMUD will verify this requirement during the performance test step of the selection process.

• No experience
• Coursework/training only
• Beginner (experience with basic functions, such as create, page setup, format characters and paragraphs, edit, search, margins, sections, tables and printing documents)
• Intermediate (experience with moderately difficult functions: mail merge, create and format complex tables and manage data, insert and format graphics, hyperlinks, find and replace, run macros)
• Advanced (experience with complex functions: Table of Contents, track changes, insert multimedia elements, manage macros, visual basic)

13

Do you have hands-on experience with and knowledge of Microsoft Excel 365? Indicate your level of expertise with Microsoft Excel 365. Note: EBMUD will verify this requirement during the performance test step of the selection process.

• No experience
• Coursework/training only
• Beginner (experience with basic functions, such as: create, page setup, enter data, format cells, rows and columns, simple arithmetic functions in formulas, insert data from other applications, set print area and print worksheets and workbooks)
• Intermediate (experience with moderately difficult functions, such as create and modify charts, use of graphic objects, multi-level filter and sort, advanced formulas)
• Advanced (experience with complex functions, such as: pivot tables, VLOOKUP, manage macros, visual basic)

14

Do you have hands-on experience with and knowledge of Microsoft Access? Indicate your level of expertise with Microsoft Access.

• No experience
• Coursework/training only
• Beginner (experience with basic functions only)
• Intermediate (experience with moderately difficult functions)
• Advanced (experience with complex functions)

15

Do you have experience with other database software?

• Yes
• No

16

Are you willing to work occasional overtime during evening or weekend hours as needed?

• Yes
• No

17

Do you have a valid California driver's license? Note: EBMUD will verify this information at a later step in the selection process.

• Yes
• No

18

Do you have a satisfactory driving record?

• Yes
• No

Required Question