Job Details

Job Location: San Francisco, CA

Salary Range: $31.00 - $31.00 Hourly

The Front Office Assistant I will perform a variety of general clerical duties and special projects.

Responsibilities

• Greets and checks in patients including handing out questionnaires/files, scanning insurance cards, and collecting co-payments.
• Assist and educate patients on MyChart and Self-Service Station.
• Schedules appointments for patients.
• Answer phone calls and respond to requests appropriately.
• Calls patients to remind them of upcoming appointments and changes to providers' schedules.
• Verify/updates patient insurance and billing discrepancies.
• Inform and refer patients of the NEMS services and programs.
• Conduct periodic updates of demographic, registration items, and financial data.
• Transfer triaged patients to the Medical Clinic team.
• Receive, sort, and route daily mail.
• Prepare and send out mailings.
• Assist in outreach projects.
• Review, respond, or forward patient portal messages to ensure completion.
• Comply with HIPAA protocols and obtain proper consent.
• Cover and rotate to other clinic sites or medical departments as required.
• Participate in achieving organizational and CAHPS goals.
• Performs other job duties as required by manager/supervisor.

Qualifications

• Completion of a high school diploma or equivalent required.
• Proficient in computers.
• Strong communication, customer service skills, and attention to detail.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

Language

• Must be able to fluently speak, read and write English.
• Fluency in Chinese (Cantonese) required.
• Fluency in other languages is an asset.

Status

• This is an FLSA Non-exempt position.
• This is not an OSHA high-risk position.
• This is a Part Time position (3 Days/Week).

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.