Job Details

Work Location: USA Remote (Prefer PST Time Zone)

Work Hours: M - F, 9:00 am - 5:30 pm

Pay Rate: $27 - $35 /hr DOE & location

The Senior Research Associate is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team whose primary function is to train an AI engine.

You will be working on training AI to interact with humans in entirely new ways, and you'll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.

As part of this role, you will leverage your skills and background to establish processes, and manage, train and mentor junior team members. You will own a specific area, and be accountable for deliverables, quality, and overall processes for the area.

Responsibilities:

• Work collaboratively in a fast-paced environment
• Lead and manage team members in execution of projects/tasks
• Set targets for the team (KPIs) for projects
• Monitor progress against KPIs
• Attend daily stand-ups with Client
• Troubleshoot (reproduce) errors and answer questions for the team
• Perform quality audits
• Contribute to the completion of the daily and weekly reports
• Develop and implement new processes within identified areas of ownership
• Train junior team members on processes and best practices
• Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership
• Think strategically about end-to-end processes and how to improve them
• Identify risks in processes and recommend solutions or alternatives to mitigate
• Learn new software programs on the job

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

Requirements:

• Technical aptitude or experience working with AI
• Leadership experience and performance management experience, leading or training others
• Experience managing KPIs
• Strong attention to detail
• Strong organization skills
• Critical thinking and problem-solving skills
• Strong analytical skills
• Process improvement experience
• Strong aptitude for working with Google Sheets, Zoom, and Slack
• Exemplify a proactive approach, including a high level of accountability, transparency, and teamwork
• Ability to learn on the job

Desirable:

• A completed college degree in Computer Science, Math, Statistics, or Cognitive Science

Benefits:

• Paid time off (including sick days and holidays)
• 401k (3% matching)
• Medical, dental, and vision benefits