Job Details

Client Solutions Manager

As a Client Solutions Manager, you will own a portfolio of enterprise customers and will be directly responsible for their growth. You will design and execute your own account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of the most prominent investment firms in the region.

This role is fast-paced and client-facing with a focus on client portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for our clients, you will also work alongside our product and engineering team to translate insights into product improvements.

Ideal candidates have prior experience managing client-facing teams within enterprise business development and/or customer success. They love taking on new challenges while never taking things for granted. We are looking for candidates who are excited to face the successes and challenges of growing client portfolios and developing high-performance teams.

Responsibilities

• Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
• Hire and coach top performers and maintain talent density
• Innovate and improve processes and policies within the Client Solutions department

Qualifications

• You display a "challenge-accepted" mentality
• You are passionate about training, coaching, and developing talent
• You inspire and motivate your team to achieve ambitious goals
• You are results-driven and excel at identifying new & innovative ways to drive growth
• 3-5 years of professional work experience in customer-facing roles; 1-2 years of experience managing a client-facing team

Our Benefits

• Competitive Salary & Stock Options
• Healthcare, dental, and vision coverage
• Wellness/fitness benefit
• Flexible vacation time, regular company holidays
• Company retreats (Tahoe, Maui, Mendocino, Mexico City)
• Parent-friendly, remote work, and paid family leave

Join our team and help everyone realize the true power of what they know!

Pay Transparency Notice:

Full-time offers from Office Hours also include target equity + benefits (including medical, dental, vision and 401(k)).

Pay range: $110,000 $130,000, based on seniority and relevant experience

This is a hybrid role, in our San Francisco office 2-3 times per week.

Don't meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!