Job Details

Analyze and resolve challenging technical issues on the Bolt network, our partner eCommerce platforms, and other integrations. Use your ability to read and write code to reproduce issues, identify issues in source code, develop tooling, and provide meaningful feedback to our core engineering teams. Help developers understand how Bolt, its API, and the various technical use cases of the platform function. Creates and curates Knowledge Articles documenting steps that enable L 1/ L 2 teams to perform job functions. Partner cross-functionally with our various engineering teams while resolving our most complex technical issues. Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other integrations. Consistently delivers constructive feedback to peers to strengthen relationships while motivating and uniting the team to achieve common goals. Engage Implementation Managers, Account Managers, and/or Account Executives (AE) to escalate r...Support Engineer, Engineer, Support, eCommerce, Technology, Technical