Job Details

What to Expect

We are seeking a highly motivated and experienced Technical Program Manager to join our team at Tesla. In the Sr. Technical Program Manager, Field Repairs and Processes role, you will be responsible for owning and optimizing field service activities within the Industrial Storage fleet. The successful candidate will maintain high standards for process additions, prioritize activities to align with organizational goals, and drive efficiencies in field repairs, acting as a key liaison between Operations teams and cross-functional partners to ensure successful change management.

What You'll Do

• Serve as the keeper of a prioritized list of activities requiring support from other teams (e.g., Service Engineering, Project Engineering, or Product Management) to resolve issues, facilitating cross-functional collaboration to achieve resolutions
• Be responsible for all field service processes, managing changes while holding high standards and ensuring they align with company goals
• Develop methods for field service activities prioritization based on organizational objectives, balancing fleet-wide needs with daily operations in Industrial Storage
• Drive high-impact goals in field repairs, while assessing their relevance and iterating on solutions to enhance fleet performance
• Improve key performance metrics through process optimization, elimination of redundancies, or identification of new opportunities for field repairs
• Clean and manage the backlog of invalid open actions, evaluating their relevance and processing them to maintain operational efficiency

What You'll Bring

• Bachelors Degree in Engineering or equivalent experience
• Minimum of 5 years of experience in program management, operations, or a related field, with a strong focus on field service activities in energy or industrial environments
• Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve program goals
• Strong understanding of repair processes on large-scale batteries and power plants, including safety protocols, field service activities and escalation processes
• Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and communicate technical information to non-technical stakeholders

Compensation and Benefits

• Benefits
• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$88,000 - $300,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.