Job Details

Overview

Join to apply for the Senior Backend Engineer role at Forethought. Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. The company has raised $115M+ in venture funding and is trusted by leading companies. Forethought's AI agents resolve billions of monthly support issues.

We're looking for talented Backend Engineers with a growth mindset—engineers who thrive on solving complex challenges and want to help shape the future of AI-driven customer support.

What You'll Be Doing (Responsibilities)

• Design and build backend services that power Forethought's core AI features, directly impacting the customer experience across our platform.
• Collaborate with product and design teams to translate user needs into scalable backend solutions that enhance customer support automation.
• Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints.
• Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, with a focus on reliability, observability, and speed.
• Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring.

Who You Are (Requirements)

• A Bachelor's or Master's degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred.
• Demonstrated 3+ years of experience in a software engineering role is required.
• Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask).
• Proven experience in constructing large-scale distributed systems is necessary.
• Ability to craft high quality, well-tested code to address customer requirements.
• Experience with MongoDB, Redis, and Elasticsearch is preferred.
• Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus.
• Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued.
• The anticipated salary range for this role based on location, and experience will be approximately $130,000 - $210,000 (base). This amount does not include bonuses or equity that will also be included in the offer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: Software Development

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