Job Details

Overview

Visa is a world leader in payments and technology, with billions of transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through an innovative, convenient, reliable, and secure payments network that uplifts everyone, everywhere by being the best way to pay and be paid. This role is a hybrid position reporting to the Senior Director, VAS Product Development and partnering with the SVP of VAS PD and the broader leadership team.

Visa is seeking a seasoned and highly motivated professional to join the Strategy & Operations function within Value-Added Services (VAS) Product Development (PD). In this high-impact individual contributor (IC) role, you will serve as a trusted advisor to engineering leadership, operational excellence, and cross-functional execution to scale and evolve our engineering organization. This role thrives at the intersection of business strategy, technical execution, and organizational design, leading critical initiatives and partnering with senior leaders to influence decision-making in a fast-paced tech environment.

VAS Product Development focuses on diversifying Visa's revenue by building differentiated products and delivering value-added solutions across multiple payment rails. Our strategy is to increase client value by solving complex, emerging needs through innovative offerings.

Responsibilities

• Workforce Planning
• Lead the design and implementation of organizational workforce planning strategy aligned with business objectives for an organization of 4,000+ people.
• Analyze internal workforce data and external labor market trends to forecast talent needs and identify gaps in skills and capacity.
• Partner with the People team and business leaders to develop short- and long-term staffing capability and capacity plans, including permanent employees and contractors.
• Oversee workforce dashboards and reporting tools to track key metrics and inform decision-making.
• Support change management initiatives related to organizational design, restructuring, or talent redeployment.

• Third-Party & Contractor Management
• Develop and oversee governance frameworks for managing third-party contractors, ensuring compliance with company policies, legal requirements, and industry standards.
• Partner with Procurement and Legal to negotiate and manage contracts, SLAs, and performance metrics for external partners.
• Monitor contractor performance, quality of work, and budget adherence; address performance issues as needed.
• Ensure onboarding, training, and offboarding processes for contractors are efficient and consistent.
• Drive cost optimization and risk mitigation in third-party engagements.

• University Hiring & Program Management
• Develop and execute a comprehensive university relations strategy.
• Design and manage structured programs that provide meaningful work, skill development, and high conversion rates to full-time roles.
• Forecast early-career hiring needs and align campus recruiting efforts with workforce plans.
• Create and maintain annual and graduate hiring calendars, including recruiting events and on-campus activities.
• Oversee onboarding, training, and mentorship programs for interns and university hires to ensure a positive experience and high retention.
• Track and report key metrics for early-career hiring.
• Collaborate with Marketing and Communications to enhance the employer brand among students and universities.

• PMO Standardization & Productivity
• Drive the adoption of standardized processes, tools, and reporting frameworks across vertical PMOs to ensure consistency and transparency.
• Establish and maintain a central repository of best practices, templates, and methodologies.
• Define and track productivity metrics to measure efficiency improvements and identify areas for optimization.
• Facilitate cross-PMO knowledge sharing and capability building to enhance delivery performance.
• Partner with PMO leaders to ensure alignment with strategic goals, business priorities, and resource capacity plans.

• Leadership & Collaboration
• Serve as a trusted advisor to senior leadership on workforce structure, talent sourcing strategies, vendor partnerships, and program delivery effectiveness.
• Foster strong relationships with internal stakeholders and external partners to ensure alignment with organizational priorities.

Qualifications

Basic Qualifications:

• 10+ years of relevant work experience with a Bachelor's Degree, or 7+ years with an Advanced degree (e.g., Masters, MBA, JD, MD), or 4+ years with a PhD, or 13+ years of relevant work experience.

Qualifications:

• 12+ years of work experience with a Bachelor's Degree or 8–10 years with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years with a PhD.
• Proven ability to align product development goals with business OKRs, and to define strategies and governance frameworks to meet these goals.
• Experience collaborating with executive leaders across functions (especially Engineering & Product Management) to drive alignment and deliver on shared objectives.
• 5–8 years of experience driving program management and business operations, managing large portfolios of programs from strategy to delivery.
• Skilled in building and evolving operating systems for engineering organizations to scale; adaptable to dynamic environments.
• Experience learning new technologies or domains; experience with Gen AI and initiatives for productivity improvements and innovation.
• Experience leading cross-functional, global teams of program managers and technical product managers across multiple locations.
• Proven ability to foster a culture of ownership, accountability, innovation, data-driven problem solving, and continuous improvement.
• Experience creating materials for C-level executives; strong verbal, written, and presentation skills.
• Extensive experience in managing business operations (workforce planning, budgeting, program cost accounting, sourcing) and annual cross-functional planning.
• Strong collaboration, analytical, and problem-solving skills with ability to communicate technical and business issues clearly at all levels.
• Skilled in conflict management and negotiation to achieve project goals and build trust with stakeholders.
• Proficient with Microsoft Office; experience with Jira Align, Jira, Clarity, and Wiki.
• Knowledge of software/product development lifecycles (SDLC/PDLC), agile, scrum, and lean; ability to drive ops efficiencies via automation and process redesign.
• Experience in payments networks is a plus; knowledge of Visa processes is advantageous but not required.

Additional Information

• Work Hours: Varies by department needs.
• Travel Requirements: 5–10% of the time.
• Mental/Physical Requirements: Office setting; ability to sit/stand at a desk and use standard office equipment.

Visa is an EEO employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Visa will also consider applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. applicants only: The estimated salary range for a new hire into this position is $170,700 to $247,600 per year, which may include potential incentive payments. Salary may vary based on knowledge, skills, experience, and location. This position may be eligible for bonus and equity. Visa offers a comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.