Job Details

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values-customers are everything, relentless momentum, winner's mindset, and stronger together-shape how we work and grow as a team.

About the Team

The Product Engineering team at Decagon innovates on and refines the user experience, technical architecture and core features that power the most advanced conversational AI agents for enterprise customers. Decagon's AI agents understand context, respond with genuine empathy, and solve complex problems with surgical precision.

Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues.

About the Role

On the Product Engineering team, you'll build products that enable Customer Experience teams to train AI agents. You will develop cutting-edge methods to extract product insights from the treasure trove of unstructured data generated through conversations with end users.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges, builds elegant solutions that scale to millions of users, and creates automation that prevents problems before they happen.

In this role, you will

• Design an AI agent building platform that supports Customer Experience teams in training AI agents
• Develop techniques for extracting insights from unstructured conversational data that drive product decisions
• Build automation that monitors and detects issues across hundreds of millions of interactions
• Break down ambiguous product ideas into clear, iterative milestones and roadmaps.

• Have 3+ years of industry experience in software engineering
• Proficiency with Typescript, Python and asynchronous programming
• A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary

• Prior experience working with multi-modal models

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best