Job Details

Digital Adoption Specialist
Full time hire
Alameda, CA (Onsite)
Web Cam Interview

Education / Qualification

• Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.

• Any certification on Digital Adoption tools like WalkMe, Whatfix or similar

• Minimum of 5 years of experience as a Digital Adoption Expert

• Good exposure to Digital Adoption in an organization
• Experience in building training content on WalkMe & WhatFix meeting business needs
• Scripting experience for customized training on WalkMe & WhatFix
• Guide the end users to help them build their own training content
• Support business functions on identification of the problem and provide solutions pertaining to Digital Adoption tools like WalkMe/WhatFix
• Ability to work in team and drive adoption
• Ability to understand Digital transformation state of the organization and help build the roadmap

• Excellent Communication skills to handle different business functions at customer
• Ability to work as SME with expertise in tools and technique
• Ability to understand end user goal and provide efficient solution

• Strong customer service skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent multitasking skills
• Strong organizational skills
• Ability to lead and motivate others
• Strong analytical skills
• Ability to work well in a team environment