Job Details

Overview

Join to apply for the Senior Software Engineer, Resilience role at Persona

About Persona: Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. Persona is growing rapidly and looking for exceptional people to join us.

What You'll Do At Persona

• Partner with product teams on short-term, high-impact projects to solve their most pressing performance and observability challenges.
• Dive deep into major incidents to uncover underlying architectural causes and drive systemic improvements to prevent future failures.
• Design, build, and promote reusable resilience patterns and tooling that make it easy for all engineers to build reliable services.
• Own and advance our observability strategy, defining the standards and building the tools that help us understand system health.
• Mentor and coach engineers across the organization, raising the technical bar for performance and reliability.
• Establish and drive a new Operational Excellence review process to foster a culture of accountability and continuous learning.
• Help define and measure SLOs for our most critical user journeys, making our product tangibly faster and more reliable for customers.

What You'll Bring To Persona

• A strong software engineering background, demonstrated by 10+ years of experience building and shipping complex production systems.
• Direct experience in performance, scalability, or observability is a significant plus, but not required for a candidate with a deep engineering foundation.
• Enjoys mentoring other engineers and can clearly and concisely explain complex technical ideas.
• Deep expertise in the three pillars of observability (metrics, logs, and traces) and experience in instrumenting complex, distributed systems.
• The ability to listen with empathy, build trust, and influence other teams without direct authority.
• Ability to build robust, well-tested libraries and tools that improve the work of other engineers.
• Takes initiative, comfortable with ambiguity, and effective at driving projects in a new and evolving environment.

Benefits And Perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor.

Diversity, Equity, Inclusion and Belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Persona member feels empowered to bring their unique differences to work and achieve their full innovative potential. We promote a culture that celebrates diversity and inclusiveness regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.