Job Details

Overview

We are seeking a highly experienced, data-driven Director (must have SQL experience) to lead and manage our 3rd party vendors for our Pano Intelligence Centers in India and the Philippines. This leader will oversee the delivery of actionable intelligence to our customers, combining strategic leadership with analytical expertise to drive customer satisfaction, streamline operations, and generate measurable business impact. This is a high-visibility role where you will shape the future of our intelligence centers and play a critical part in delivering value to our global customers.

What You'll Do

• Foster a culture of accountability, performance excellence, and continuous improvement.
• Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the analytics team.
• Implement scalable processes and training programs to support team development and efficiency.
• Collaborate with cross-functional teams (Product, Engineering, Finance, Analytics, and Operations) to ensure service delivery.
• Establish feedback loops to ensure performance insights inform product roadmaps and service enhancements.

What You'll Bring

• 7+ years in customer service leadership roles, with at least 2 of those years at a senior manager or director level delivering excellent operational support with 3rd-party Asian based partners.
• Proven experience in using data and analytics (SQL experience required) to drive operational and strategic decisions.
• Strong background in statistical analysis, reporting, and data visualization (SQL, Tableau, Power BI).
• Demonstrated success in building and scaling customer service teams in fast-paced environments.
• Excellent communication, leadership, and stakeholder management skills.
• Bachelor's degree required; MBA or advanced degree in Business, Analytics, or related field preferred.
• Travel internationally quarterly.

$168,000 - $200,000 a year

Final salary offered is based upon multiple factors, including individual job-related qualifications, education, experience, knowledge, skills and location. In addition to salary, this position is also eligible for stock options. We offer comprehensive medical, dental and vision insurance, unlimited paid time off, and matching 401k.

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.