Job Details

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Job Category: Customer Success

Overview

We are seeking a highly experienced and strategic Senior Director of Forward Deployment Engineering to lead our elite team of FDEs specializing in Salesforce Revenue Cloud Advanced (RCA) deployments. You will define the strategy, execution, and continuous improvement of rapid, high-impact RCA deployments, ensuring immediate customer value and setting the foundation for long-term success. This role requires a leader who is a seasoned expert in complex SaaS and CRM deployments (particularly Salesforce CPQ/Billing/RCA), skilled at people management, strategic thinking, and exceptional communication. You will bridge technical execution and business impact, driving efficiency across our customer-facing technical operations.

Responsibilities

• Define and execute the strategic vision for the FDE team focused on Salesforce RCA, aligning it with company goals and customer success objectives.
• Develop and refine FDE engagement models, playbooks, and best practices for rapid, high-value deployments within a defined, short-term scope (e.g., 4-week engagements).
• Identify opportunities for automation, standardization, and process improvement to scale FDE operations and increase efficiency.
• Recruit, mentor, and develop a high-performing team of FDEs, fostering a culture of technical excellence, customer focus, and continuous learning.
• Provide expert-level technical guidance, coaching, and escalation support to the FDE team on complex Salesforce RCA configuration, integration, and troubleshooting challenges.
• Conduct performance reviews, set clear objectives, and manage career paths for team members.
• Oversee the allocation and prioritization of FDE resources to maximize utilization and impact across customer engagements.
• Establish and track KPIs and success metrics for FDE engagements, demonstrating ROI and identifying areas for improvement.
• Collaborate with Product Management, Engineering, Professional Services, Sales, and Customer Success to ensure seamless customer journeys and effective handoffs.
• Act as an executive escalation point for critical customer deployment issues and maintain strong customer relationships.
• Articulate the value and impact of FDE services to internal and external stakeholders, including executive leadership.

Requirements

• 15+ years of progressive experience in technical leadership roles within SaaS or enterprise software, with a strong focus on customer-facing deployment or professional services.
• Minimum 7+ years of leadership experience managing and mentoring high-performing technical teams (FDEs, Solution Architects, Implementation Consultants).
• Deep hands-on and architectural expertise with Salesforce Revenue Cloud Advanced (RCA), including extensive experience with Salesforce CPQ and Billing. Certifications (e.g., Salesforce Certified CPQ Specialist, Salesforce Certified Billing Specialist) highly desirable.
• Proven track record of successfully deploying complex SaaS/CRM solutions for enterprise customers across various industries.
• Strong understanding of typical revenue operations processes (quote-to-cash) and the business challenges customers face in this domain.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate at all organizational levels (technical and executive).
• Demonstrated ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to change.

Notes

Note: This role is office-flexible, with an expectation to be in-office a minimum of three (3) days per week.

Company & Benefits

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Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy ensures hiring decisions are based on merit and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected classifications. Details about compensation and benefits vary by location and role and may include incentive compensation, equity, and a comprehensive benefits package.

For US roles, compensation offered will be determined by location, job level, knowledge, skills, and experience. Salary ranges for this role vary by state, with specific ranges published by location in postings where applicable.

To learn more about Salesforce benefits, visit the benefits page linked in the job post.

Job Attributes

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Software Development, IT Services and IT Consulting, Technology, Information and Internet

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