Job Details

Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health-home for the many that have been denied access to care. As health care activists, we are dedicated to ensuring that individuals who do not have healthcare coverage receive the same quality healthcare as those who do. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.

Who you are: As a Computer Hardware Technician, you will have a unique opportunity to work at the top of your skills in providing critical and seamless support to a team of Health Care Providers and Non-Providers and to interface with a multicultural patient population. You will also have rich and meaningful opportunities to learn the newest technologies in healthcare such as NextGen Practice Management and Health Records Systems.

Individuals in this position are responsible for installing and maintaining personal computers and software, other types of data processing hardware including but not limited to communication equipment, printers, all forms of cabling, and other types of computer, server, and network applications; and maintaining an internal customer service department which requires diverse knowledge of various software applications, hardware platforms, and various operating systems.

Major Areas of Responsibility include but are not limited to:

• Installs, maintains, and repairs hardware and software for computer, printer, fax, point of sale, and communications and network- based equipment, throughout the Agency, through the use of a formal preventive maintenance schedule.
• Provides basic training and orientation to agency staff on the use of computer hardware and software.
• Maintains appropriate records, trouble logs, inventory records and job/project status files.
• Responsible for nightly backup/restore (may require occasional weekend or after hours work).
• Receives in-coming trouble calls and respond appropriately and in a timely fashion. Will be on-call as needed.
• Participates in, in-service training programs, attends staff meetings and as required.
• Other duties as assigned by supervisor.

• A.A. degree with three to five years' experience with PC-based environments relating to software, hardware, and communication issues or A+ certification with four to six years' experience required. MCSE candidates are a plus.
• Must be able to construct communications cabling to include standard CAT 3 and CAT 6.
• Must know and be able to troubleshoot Microsoft applications such as MS Word, MS Excel, MS Outlook, and other software applications as required.
• Must have knowledge and experience with NextGen PM/EHR software or other Electronic Medical Records systems.
• Must have full working knowledge of all computer components, motherboards and etc; plus their interaction with each other in various types of computer hardware installations.
• 6 Must be able to perform computer, printer, and communications error diagnostics through the use of hardware and/or software, and provide sound analysis and effective and timely repair.
• Ability to work courteously and effectively as a team member to support the quality/efficiency standards established for the organization; work independently; exercise good judgment; spell correctly; communicate effectively orally and in writing, make accurate mathematical computations, follow oral/written instructions, perform clerical work in a methodical, independent and thorough manner with speed and accuracy with minimal supervision.
• Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
• Must have the physical stamina to function effectively in a position that involves heavy lifting (50 lbs) and working in cramped spaces.
• Must have a personal vehicle with valid driver license plus current vehicle insurance and registration in order to travel from site to site within the agency.
• Knowledge of Linux and/or UNIX is a plus.