Job Details

Overview

Join to apply for the Director of Quality & Sustaining role at Fellow

Base pay range

$190,000.00/yr - $200,000.00/yr

This range is provided by Fellow. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Fellow

At Fellow, we're on a mission to help people brew ridiculously good coffee at home. But we're more than just beautifully designed kettles and grinders—we're a brand built on innovation, community, and culture. We believe great coffee isn't just about the final cup; it's about the experience, the ritual, and the people who make it all happen.

What You'll Do

• Leadership and Strategy

  Develop and execute a cohesive quality vision and strategy that aligns with Fellow's business objectives. Build and lead a high-performing team, fostering a culture of collaboration, continuous improvement, and data-driven decision-making. Champion quality excellence across the organization, focusing on efficiency, scalability, product reliability, and customer satisfaction. Wake up every day thinking about how to make our existing products better.

  
  

• Quality Management

  Define quality metrics and drive the data analytics team to establish and maintain effective dashboards for monitoring performance. Implement and maintain a robust quality management system (QMS) to ensure all products meet Fellow's premium standards. Set up long-term reporting metrics from suppliers and oversee quality control processes throughout the supply chain.

  
  

• Sustaining Engineering

  Prioritize fixes for organizational resolution and direct sustaining engineers to solve ongoing problems. Guide failure analysis of field issues and handle firefighting for urgent sustaining challenges. Focus on continuous improvement of our product lines to address constant sustaining issues.

  
  

• Supplier and Manufacturer Quality

  Push manufacturers and suppliers to improve their testing, quality coverage, and manufacturing processes. Hold suppliers accountable to key quality metrics, driving proper reporting and feedback.

  
  

• Compliance Support

  Support compliance efforts, initially through the development and maintenance of regulatory dashboards, ensuring adherence to relevant standards.

  
  

Qualifications

• Bachelor's degree or higher in Engineering, Quality Management, Supply Chain, or equivalent professional experience.
• Master's Degree or MBA preferred.
• 8+ years of experience in quality engineering and sustaining roles, ideally with consumer electronics, kitchen appliances, or similar products.
• Thorough understanding of quality metrics, QMS implementation, and the full product lifecycle, from development to post-launch support.
• Proven track record of improving product quality and resolving sustaining issues in high-volume manufacturing.
• Strong leadership skills, with experience managing multidisciplinary teams (quality assurance, sustaining engineering, and supplier quality).
• Experience working with Asia-based contract manufacturers and global suppliers for quality improvements.
• Highly analytical with strong data analysis skills and the ability to extract insights from complex data sets, including dashboard development.
• Problem-solver who thrives on challenges and firefighting in fast-paced environments.

Why You'll Love This Role

• Competitive compensation including employee equity plan.
• Generous paid time off plan.
• 401k with company contribution after 6 months of employment.
• Medical/dental/vision insurance.
• Better Yourself Wellness credit & Better Your Community donation matching.
• Monthly Fitness Stipend.
• Summer Fridays.
• Generous discount on Fellow products.
• Best coffee anywhere.

Salary

Salary Range: $190,000 - $200,000. Plus, bonus and generous equity package.

Seniority level

• Director

Employment type

• Full-time

Job function

• Quality Assurance, Engineering, and Manufacturing

Industries

• Consumer Goods and Computer Hardware Manufacturing

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