Job Details

Senior Director of Product, GoFundMe Pro

Want to help us help others? We're hiring!

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for our next Senior Director of Product - GoFundMe Pro Studio to lead the product strategy and execution for GoFundMe Pro Studio, the centerpiece of GoFundMe's Enterprise Software suite for over 4000 of the world's leading non-profit organizations.

In this role, you will define the strategy for GoFundMe Pro Studio, driving the development of innovative features and tools that empower nonprofits to build meaningful connections with their supporters. You will lead a team of product managers, collaborating across engineering, design, and business teams to deliver impactful, scalable solutions that serve both B2B and B2C audiences. Your leadership and technical expertise will ensure GoFundMe Pro Studio remains a powerful, mission-driven platform that enables nonprofits to make a greater impact on the world.

Candidates located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week.

Responsibilities

• Lead the strategy and execution for GoFundMe Pro Studio, ensuring it delivers world-class experiences for nonprofits and businesses. Collaborate with cross-functional teams to define goals and set clear priorities that align with company objectives.
• Own the product roadmap, driving the development of intuitive admin tools, scalable site-building features, and seamless e-commerce integrations to support both B2B and B2C use cases.
• Build industry-defining Generative AI and Machine Learning products using intelligence of the combined data sets from GoFundMe and GoFundMe Pro.
• Partner closely with engineering and design teams to make informed technical and design decisions, ensuring alignment between product goals and system capabilities while balancing trade-offs effectively.
• Serve as the voice of the customer, developing a deep understanding of their needs through user research and data analysis to create impactful and empathetic solutions.
• Collaborate with privacy, legal, and compliance teams to ensure all product development adheres to regulatory standards while maintaining user trust and experience.
• Drive a culture of data-driven decision-making, leveraging analytics, A/B testing, and qualitative research to prioritize initiatives, measure success, and iterate on products.
• Inspire a team of product managers, fostering a collaborative, mission-driven culture focused on delivering meaningful impact for customers and the business.
• Naviagate ambiguity with confidence, creating structure and clarity in unstructured environments to ensure progress and alignment. Roll up your sleeves and get your hands dirty, going deep into the product.
• Collaborate with leadership to scale GoFundMe Pro Studio's offerings, supporting long-term business growth and positioning the platform as a leader in its space.

Qualifications

• 10+ years of product management experience, with at least 5 years leading teams in a SaaS environment.
• Proven success in mid-sized companies, demonstrating end-to-end ownership of product strategy, execution, and outcomes.
• Ideally, deep experience with e-commerce platforms, site builders (e.g., Wix, Shopify), and SaaS admin tools (B2B2C)
• Technical proficiency to engage in roadmap conversations with engineering teams and understand technical trade-offs. You will be required to participate in highly technical conversations.
• Experience working in B2B2C, with an understanding of the unique dynamics of B2B and B2C.
• Strong analytical skills, including proficiency in using data to guide decision-making, prioritize initiatives, and measure success.
• Exceptional presentation and communication skills, with the ability to engage stakeholders, executives, and customers, and present on stage at events.
• Demonstrated ability to thrive in ambiguity, creating clarity and direction in unstructured environments.
• Leadership experience, with a track record of mentoring teams and fostering a collaborative, mission-driven culture.

Benefits

• Make an Impact

  Be part of a mission-driven organization making a positive difference in millions of lives every year.

  
  

• Innovative Environment

  Be a Leader in a high-impact product organization and drive business transformation through product.

  
  

• Collaborative Team

  Collaborate with a diverse, passionate, and talented team in a fast-paced and innovative environment.

  
  

• Competitive Benefits

  Enjoy competitive pay and comprehensive healthcare benefits.

  
  

• Holistic Support

  Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.

  
  

• Growth Opportunities

  Participate in learning, development, and recognition programs to help you thrive and grow.

  
  

• Commitment to DEI

  Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.

  
  

• Community Engagement

  Make a difference through our volunteering and Gives Back programs.

  
  

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $300,000 - $410,000 + equity + benefits. The salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at ...@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe

We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '24 annual report.

For recent company news and announcements, visit our Newsroom.

A little more about you

GoFundMe is where we help people help each other. Help comes in many different shapes and sizes, and so we aim to hire a team who reflects the diverse backgrounds, experiences, lifestyles and values of the people who come to the platform every day.

You'll see two sections below. The first section is a list of voluntary self-identification options so you can share what makes you, you! We want to understand the big picture of our employees' identities, expressions, and abilities. The second section looks similar with slightly fewer specifics, and that one is for our company's government reporting. Both of these sections are optional, and kept confidential. Your responses or your choice to opt-out have no influence on the hiring process for this role.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GoFundMe's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

• A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
• A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• A active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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