Job Details

Overview

Omega CRM, a Merkle & Dentsu company, is a leader in the development of Customer Experience services, with +20 years of experience applying technology to marketing and delivering a unique customer relationship with a strong focus on innovation. We are looking for a Senior QA Specialist.

Responsibilities

• Create comprehensive test cases based on the analysis of documentation or business requirements, accurately defining expected results based on experience.
• Identify potential risks and/or issues that may arise from inconsistencies within project requirements.
• Support the execution of test cases with a high level of quality and efficiency, and report execution results with the necessary level of detail.
• Manage defects using project management tools, preparing reports for tracking and monitoring purposes.
• Collaborate with and support clients during UAT.
• Provide task estimations.
• Report progress on assigned tasks or areas of responsibility.
• Demonstrate strong command of QA tools established for the project/service.
• Acquire and consolidate functional knowledge of the assigned project.
• Detect and communicate risks and/or issues that arise in assigned tasks.
• Proactively detect and communicate risks and/or issues that may emerge in the early stages of project development.
• Contribute solutions to potential risks and/or issues in the development of the final product.
• Collaborate on the testing strategy to define QA phases within the project.
• Act as a point of reference and support for less experienced team members, managing, assigning, and coordinating QA tasks across different projects.
• Identify tools that allow tasks to be carried out in the most efficient way possible.
• Ensure the quality of test plans and test executions performed by the team they coordinate across projects.
• Monitor incidents and defects detected both by themselves and by the team they coordinate.

Qualifications

• Minimum of 4 years in a similar role.
• Ability to analyze functional documentation and requirement documents, create test cases, execute manual tests, report defects, etc.
• Ability to support the development team by reviewing and ensuring the quality of the developed code.
• Basic knowledge of test automation with tools such as Selenium, Katalon, or UFT.
• ISTQB certification is a plus.
• Experience with Salesforce projects.
• Good communication and teamwork skills.
• Knowledge/experience with defect management tools (e.g., Jira).
• English proficiency at C1 level.

Benefits

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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