Job Details

Job Description

Why TheLoops Needs You

As a Forward Deployed AI Engineer, you will work directly with enterprise customers to deliver pilot, production-ready AI agent solutions. You will lead the design and deployment of intelligent agents across customer workflows, owning everything from discovery and prototyping to configuration, testing, and launch. This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between the product and the customer's needs, ensuring rapid value delivery and laying the foundation for long-term success.

What You'll Do

• Customer Engagement & Solution Implementation:
• Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows.
• Integrate TheLoops' platform with customer systems.
• Technical Execution & Optimization:
• Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors).
• Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption.
• Cross-functional Collaboration:
• Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap.
• Document technical decisions and hand off stable deployments to customer engineering or support teams.

What We're Looking For

• 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role.
• Proficiency in Python, Javascripts and a working knowledge of AI/ML frameworks (e.g., OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.).
• You're passionate about AI and possess a working understanding of concepts like LLMs, embeddings, prompt engineering, vector databases, RAG systems , and/or conversational AI workflows.
• You're technically adept and comfortable with RESTful APIs (JSON), data migration, and configuring complex software integrations.
• You have experience implementing or engineering Enterprise tool ecosystem [CRM, ERP, Helpdesk platforms, Developer platforms, HR systems & Financial systems]
• You're a natural educator and excel at communicating with diverse audiences , from developers to executives.
• Prior work with enterprise AI platforms or multi-agent orchestration.

What Success Looks Like in 3-6 Months

Within your first 3-6 months, you will have successfully demonstrated your impact by:

• Becoming a Platform Expert: You will be proficient with TheLoops' platform, confidently navigating its features, integrations, and configuration options.
• Delivering Value: You will have successfully implemented and launched a pilot for your first cohort of customers, demonstrating measurable outcomes and laying the foundation for long-term success.
• Earning Trust: You will have established strong working relationships with internal teams, including Product, Engineering, and Customer Success, as well as with key stakeholders on the customer's side.
• Acting as a Customer Advocate: You will have gathered critical customer feedback and insights and effectively communicated them to internal teams to influence the product roadmap and improve the platform.
• Documenting and Handoff: You will have meticulously documented your deployments and successfully handed off stable solutions to customer engineering or support teams.

Qualifications:
Qualifications

Why Join Us

• Work on cutting-edge AI solutions that have real business impact
• Be part of a fast-growing team shaping how enterprises deploy AI at scale
• High ownership, high visibility, and a chance to lead transformational projects
• Competitive compensation, flexible work, and the support of a global enterprise (IFS)

Additional Information

What We're Offering

• Salary Range: $150,000- $170,000 plus bonus potential
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace. Interested candidates should apply at: www.ifs.com/about/careers-at-ifs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer