Job Details

Job Description

Greetings Everyone

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check

What will you do? What are we looking for?

Senior Delivery Manager, Customer & Checkout

Location: North Point, SF

The Role

We are seeking an experienced and technically-astute Delivery Manager to lead several strategic engineering teams within our Customer and Checkout domain. This is a critical role responsible for the end-to-end delivery of complex, high-impact projects that define our customer's journey-from identity and account management to the final purchase and order confirmation.

The ideal candidate is not just a project manager; you are a technical leader, a strategic thinker, and a master communicator. You have a deep understanding of software architecture, a passion for engineering excellence, and the ability to bridge the gap between business stakeholders and engineering teams. You thrive in a dynamic environment, excel at managing ambiguity, and have a proven track record of delivering robust, scalable solutions that meet and exceed business goals.

What You'll Do (Key Responsibilities)

Delivery & Execution:

• Own End-to-End Delivery: Take full ownership of the delivery lifecycle for multiple engineering teams/tracks , including planning, execution, risk management, and successful release.
• Drive Predictable Delivery: Implement and refine agile processes to ensure a predictable and sustainable delivery cadence. Proactively identify and remove impediments, shield the teams from distractions, and manage dependencies across the organization.
• Strategic Roadmapping: Collaborate with Product Managers, Engineering Leads, and business stakeholders to translate business goals into a clear, actionable, and technically feasible delivery roadmap.
• Risk & Dependency Management: Proactively identify, track, and mitigate risks, issues, and dependencies. Ensure cross-team and cross-departmental alignment to prevent bottlenecks.

Technical Leadership & Strategy:

• Champion Engineering Best Practices: Be a vocal advocate for high-quality code, robust testing strategies (unit, integration, E2E), CI/CD, observability, and security-first development.
• Contribute to Architectural Decisions: Leverage your strong technical and architectural knowledge to participate in design discussions, challenge assumptions, and ensure solutions are scalable, resilient, and maintainable.
• Solve Complex Problems: When faced with unknowns or unexpected roadblocks, demonstrate the aptitude to dive deep, analyze the situation, and architect pragmatic solutions to keep delivery on track.
• Manage Technical Debt: Work with teams to identify and prioritize technical debt, ensuring a healthy balance between new feature development and long-term system health.

Stakeholder Management & Communication:

• Be the Communications Hub: Serve as the primary point of contact for your delivery tracks. Effortlessly translate complex technical concepts for business stakeholders and articulate business goals and their impact to engineering teams.
• Manage Expectations: Provide clear, consistent, and transparent updates on progress, priorities, and risks to all stakeholders, including senior leadership.
• Foster Collaboration: Build strong, collaborative relationships with Product, Design, Analytics, and other engineering teams to ensure a unified and effective approach to product development.

What You'll Bring (Qualifications)

Required Qualifications:

• Experience: 7+ years of experience in the software industry with at least 4+ years in a Delivery Manager, Technical Program Manager, or senior Scrum Master role, managing multiple agile teams concurrently.
• Domain Expertise: Demonstrable experience in the e-commerce domain, specifically with Customer identity (authentication/authorization), user accounts, shopping cart, and checkout/payment systems.
• Technical Acumen: Solid understanding of modern software architecture patterns (e.g., microservices, event-driven architecture), cloud technologies (AWS, GCP, or Azure), and API design principles. You must be comfortable and credible in technical discussions with senior engineers.
• Agile Mastery: Deep expertise in Agile and Lean methodologies (Scrum, Kanban) and a proven ability to adapt processes to fit the needs of the team and the business.
• Problem-Solving Skills: Exceptional ability to navigate ambiguity, handle and resolve conflict, and pivot quickly in response to changing priorities or technical challenges.
• Communication Excellence: World-class verbal and written communication skills, with the ability to influence, negotiate, and build consensus at all levels of the organization.

Preferred Qualifications:

• A background as a software engineer, solutions architect, or technical lead.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Experience with large-scale, distributed systems and high-traffic applications.
• Proficiency with project management and collaboration tools such as Jira, Confluence, and Miro.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe certification is a plus.

Compensation, Benefits and Duration

Minimum Compensation: USD 56,000
Maximum Compensation: USD 196,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post