Job Details

Learning & Development Manager - Secretaries & Administrative Staff

Location: San Francisco, CA Full-Time | On-site or Hybrid Salary Range: $128,000 - $179,000 (commensurate with experience)

What You'll Do:

• Design, lead, and manage learning and development initiatives for legal secretaries and administrative professionals.
• Assess training needs through surveys, interviews, and performance reviews to identify skill gaps and opportunities.
• Create and deliver onboarding and upskilling programs that support professional growth, efficiency, and service excellence.
• Develop and maintain training content for key software platforms, workflow systems, and firm processes.
• Partner with HR, IT, and practice leadership to align learning programs with strategic objectives and evolving firm needs.
• Track learning outcomes, evaluate program effectiveness, and continuously enhance offerings based on feedback and business priorities.
• Support a high-performance culture by coaching administrative staff and recommending individualized development plans.

• Minimum 5-7 years of experience in learning and development, preferably in a law firm or professional services environment.
• Proven success designing and delivering training programs for administrative or legal support teams.
• Strong understanding of adult learning principles and instructional design best practices.
• Excellent communication, facilitation, and presentation skills.
• Ability to work independently while collaborating across departments and levels.
• Strong project management skills and attention to detail.
• Proficiency with LMS platforms, Microsoft Office Suite, and virtual training tools (Zoom, Teams, etc.).
• Bachelor's degree required; advanced degree or training certifications a plus.