Job Details

Job Details

Job Location
TEAM ACCESS RTT - Hayward, CA

Position Type
Full Time

Education Level
Graduate Degree

Salary Range
$120000.00 - $130000.00 Salary/year

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Nonprofit - Social Services

Description

POSITION OVERVIEW:

The Director of Adult Outpatient Behavioral Health manages all aspects of the programs assigned to them, including supervising program leaders, establishing treatment guidelines, coordinating with funders, developing and implementing training and quality assurance processes, completing hiring and disciplinary action as needed, establishing and facilitating program meetings, coordinating across La Familia programs and departments, maintaining knowledge on regulatory and treatment standards, and ensuring the success of the services provided in the programs.

This Director will maintain a portfolio of programming, which is subject to change with prior notice, and currently contains the following programs that center on outpatient behavioral health services with wrap-around supports where possible:

• Re-Entry Treatment Team
• Service Team
• Spanish-Language Access
• Almay y Esperanza/ Certified Community Behavioral Health Center
• Healing Hearts Family Counseling
• Consultation for Crisis Stabilization Unit and Crisis Residential Treatment Design and Implementation

This role will uphold and champion the agency's mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities:

Department Leadership and Program Standards:

• Actively network and collaborate with internal and external stakeholders to enhance program services and agency objectives.
• Lead and collaborate on special projects related to the success of assigned programs.
• Oversee and direct recruitment processes, including using network connections to identify appropriate entities for staff recruitment, develop and update job descriptions and interview questions, and advise program leadership staff on final staff selections and onboarding.

Staff Management and Supervision:

• Provide leadership and supervision to management and supervisory staff, including, but not limited to:
  • Weekly individual supervision meetings with direct report leadership staff.
  • Training and coaching regarding supervisory skills and strategies (e.g., enacting disciplinary action).
  • Regular informal feedback (in addition to organizationally determined formalized feedback processes) ensures that all staff continue developing professionally over time.
  • Approve timecards every other day to maintain compliance with timekeeping requirements, including sick and vacation requests.

• Provide leadership for direct service and administrative staff in collaboration with management/supervisory staff:
  • Develop, maintain, update, and distribute Program Manuals for each program and Staff Orientation materials.
  • Establish and enforce expectations related to professional, ethical comportment.
  • Develop, edit, and implement training processes and materials for all staff.
  • Support placement of Graduate Trainees within programs in collaboration with the Multicultural Psychotherapy Training Institute.
  • Provide backup administrative and clinical supervision for all program managers under their supervision.

• Establish and track performance expectations for all programs and staff members, most notably hours of billable services, documentation standards, and quality clinical interventions. Also, collaborate to develop, maintain, and verify quality standards for the program in collaboration with La Familia's Quality Assurance Department.
• Oversee work product of independent contractors, as appropriate.

Contract Management:

• Regularly review and understand all elements of program contracts (at least annually), including performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings.
• Collaborate with La Familia's Strategy & Development and Administrative staff in identifying, pursuing, and fulfilling appropriate funding opportunities for the Department or Agency.
• Collaborate with the La Familia Executive Team and the Controller regarding managing the departmental budget(s).
• Serve as a liaison with all funders on programmatic and operations issues when necessary. Communicate effectively, proactively, and professionally with funder representatives at all levels.

Other

• Complete internal reports as requested by executive and administrative staff members.
• Attend training, monitor trade publications, and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate

Qualifications

QUALIFICATIONS & EXPERIENCE:

• Master's or doctoral degree in social work, psychology, or related field, and licensure with the California Board of Behavioral Sciences (LMFT, LCSW, LPCC) or Board of Psychology (Psychologist) for no less than two (2) years, plus receipt of at least 6 hours of continuing education units pertaining to supervision;
• Demonstrate extensive knowledge of effectively integrating mental health treatment/access with community-based programming using various evidence-based approaches.
• Experience working with staff with lived experience is strongly preferred.
• Minimum of 4 years of experience in clinical and/or community-based program management and oversight.
• Bilingual in English/Spanish.
• Project Management
• Familiarity with Alameda County's use of Clinician's Gateway and/or InSYST preferred.
• Clearly articulate La Familia's mission and vision to engage multiple audiences.
• Ability to establish and maintain effective working relationships with community members, stakeholders, and staff of all levels of professional development.
• Ability to work independently, demonstrating excellent critical thinking skills and judgment.
• Ability to exercise a high level of professionalism and decorum.
• Excellent public speaking and writing abilities for multiple audiences.
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent "customer service" orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed.
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties.
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver's license
  • Auto insurance: Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.

OTHER RESPONSIBILITIES:

• Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and proscribed procedures.
• Demonstrates an awareness of and sensitivity to clients including cultural and ethical beliefs; and implements care in a thorough, skillful, consistent and continuous manner.
• Knowledge of community resources for client referrals.
• Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to supervisor and management with respect to vacation time and time-off requests.
• Demonstrates knowledge of legal issues including client confidentiality and risk management in all aspects of client care and department functioning.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TEAM COMMITMENT:

• Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others; and acts as a resource to team members and clients where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Takes accountability for own actions and accepts constructive criticism.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development including providing training and consultation.
• Observes and keeps self-informed activities in the department and makes recommendations for change.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, and executive staff, and community stakeholders.
• Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain goodwill within the agency.

WORKING CONDITIONS and JOB SETTING:

• Ability to occasionally or frequently stand, walk, sit and reach with hands and arms above shoulders
• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch
• The employee is occasionally required to move around the office
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• May require travel dependent on agency needs
• The employee may occasionally lift and/or move up to 50 lbs.
• Can work under deadlines
• Performing general physical activities such as picking up moving, and using objects, tools or controls
• The noise level in the work environment is usually low to moderate

BENEFITS:

• Excellent Health benefits package for you and your family including:
  • Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer-paid life insurance.
• Recruitment bonus of up to $2,000.00 paid throughout your first year of employment.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support yours and your family's wellbeing and finances
• Pet Plan Benefit:
  • PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
  • La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements to ensure high-quality client care while maintaining well-being.
• License and Certification renewals reimbursed
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
  • We believe in growing together. As a member of our team, you'll have access to structured mentorship, and ongoing training. Whether you're pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way