Job Details

THE Y VISION FOR 2030

(Building strong communities) Where you can be, belong, and become.

With the organization's mission of building healthy, sustainable, and equitable communities for all generations, the strategic priorities most relevant to this position: to enhance individual, staff, family, and community health & wellbeing; expand opportunities to all ages and life stages; and to advance a safe, collaborative, and sustainable future.

POSITION SUMMARY

The Administrative Assistant is responsible for creating and nurturing a seamless and meaningful YMCA client experience from first point of contact with the Y to daily engagement. The Administrative Assistant will demonstrate the Y's core values of Truth & Courage, Dependability & Creativity, Dignity & Empathy, Authenticity & Accessibility and implements the Y's Principles of welcome, connect, support, and invite during all interactions and is expected to maintain general knowledge of the facility, programs, services, and activities of the Y and provide service and information to clients while creating a safe environment for all. They open and close the building, manage the reception area and parking passes, monitor cameras, handle incoming calls, receive packages/mail, provide general administrative support, and more as needed to ensure smooth facility operation.

The Administrative Assistant is responsible for ensuring that clients receive the highest quality services and are appropriately connected to information, programming and receive referrals as appropriate. This position is concerned with the delivery of services in the community. To this end the Administrative Assistant must have the interpersonal skills to interact effectively with families identified as being at risk for abuse/neglect or out of home placement while imparting knowledge about facility resources that may be of assistance to the families. Effective oral and written communication skills with seniors, families and youth, and the ability to clearly document outcome and data per program protocols.

PREFERRED QUALIFICATIONS

• Experience with Salesforce

• Bilingual skills in Spanish, Cantonese, and/or Mandarin

• Knowledge of the Western Addition Community

• Familiar with the client interviewing, assessment and service plan development

WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS

• You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.

• Must have the ability to move exercise equipment and lift ≤50lbs

• All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Fingerprints will be taken upon commencement of employment and will be submitted to the Association Office human resources department prior to beginning the first day of work.

• Staff working on school campuses may be required to complete additional COVID safety trainings.

YMCA LEADER COMPETENCIES

ADVANCING OUR MISSION & CAUSE

Facilitates, co-creates, and implements equitable change for the good of the organization and/or community; Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit; Secures resources and support to advance the Y's work; Engages volunteers and promotes social responsibility at all levels of the organization.

BUILDING RELATIONSHIPS

Creates sustainable relationships with Y Staff, the organization as a whole, and with other organizations in service to the community; Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause; Values all people for their unique talents, and takes an

active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

LEADING OPERATIONS

Makes informed decisions based on logic, data, and sound judgment and coaches' staff on beset practices; Manages the Y's resources responsibly and sustains the Y's nonprofit business model; Executes superior technical skills for the role; Creates and implements new and relevant approaches and activities that improve and expand the Y's work and impact in the community; Ensures program or project goals are met and intended impact occurs.

DEVELOPING & INSPIRING PEOPLE

Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential; Demonstrates ability to understand and manage emotions effectively in all situations.

While all competencies are significant the following are critical to success in this position:

• Decision making - makes sound judgements and transfers learning from one situation to another.

• Emotional maturity - demonstrates an ability to understand and manage emotions effectively in all situations.

• Communication - listens for understanding and meaning, speaks and writes effectively and tailors communication to the appropriate audience.

• Influence - seeks to understand others' point of view and remains calm in challenging situations.

EFFECT ON END RESULTS

• 100% compliance with safety procedures for branch expectations.

• 100% response rate to questions and supervisor inquiries within 24 hrs of a scheduled shift.

• Arrives on time for all scheduled shifts.

• Clean and safe environment for clients and employees.

• Compliance with Covid-19 safety protocols.

ACKNOWLEDGMENT

This job description is not meant to be all-inclusive. This position description is not a written or implied contract.

MINIMUM QUALIFICATIONS

• 18 + years old

• High school diploma or equivalent

• Must be available weekdays, evenings, and weekends

• 6 months customer service experience

• Computer literacy and knowledge of Office 365

• Ability to clearly document outcome and data per program protocols

• Strong interpersonal and customer service/phone etiquette skills

• Current YMCA-approved CPR and First Aid certification