Job Details

Posting Details

About WesternU

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Posting Details

Position Title
Clinical Front Desk Reception Cashier

Position Control Number
S03623

Type of Position
Staff

Position Status
Full-time

Campus
Western University Campus-Pomona, CA

Position Location
California

Department
1715-WesternU Pet Health Center

Job Summary

Responsible for greeting clients and other for the College of Veterinary Medicine; schedule patients and confirm patient appointments; process patient payments and receipts. Works collaboratively with medical staff to assure client satisfaction.

Knowledge, Skills and Abilities

Individuals must possess the following knowledge, skills, and abilities-or be able to demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.

• Proficiency with computers, including the ability to format documents using Microsoft Word, Excel, and other software required for the role. Familiarity with internet navigation and online tools is helpful.
• Effective verbal and written communication skills appropriate for interacting with patients, staff, students, and healthcare professionals.
• Familiarity with veterinary medical terminology is a plus.
• Ability to operate standard office equipment such as fax machines, copiers, printers, and telephones. Ability to type at a minimum of 40 words per minute.
• Basic math skills.
• Proficiency in English sufficient to perform job duties involving documentation, communication with patients and colleagues, and safety protocols.
• Strong interpersonal skills and the ability to work respectfully and effectively with individuals from diverse backgrounds. Cultural awareness and sensitivity are essential for success in this role.

Required Qualifications

• Education:A high school diploma or equivalent (GED) is required. Additional education, training, or experience that provides the required knowledge, skills, and abilities is acceptable.
• Experience: 1-3 years of experience in a similar or related position is preferred. Experience in a clinical medical setting is helpful. Customer service experience is also preferred.
• Other Requirements: Must be at least 18 years old to perform duties involving radiography (X-ray) and exposure to radioactive substances, in accordance with applicable safety regulations.

Preferred Qualifications

Essential Job Duties

Key Responsibilities

• Schedule patient appointments with the appropriate provider, while accommodating the patient's needs.

Key Responsibilities

• Confirm scheduled appointments by contacting the patient one day prior to their physician visit.
• Assist clients, if needed, with completion of registration forms and verify that all paper work is completed.
• Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Collect client payments, issue receipts, and post payments in the College's practice management system. Reconcile the daily cash deposits collected.
• Prepare the daily deposits for checks arriving in the mail, make copies of the checks and deposit slips for the medical billing department.
• Establishes and maintains hard copy and/or electronic files and records.
• Oversees equipment and office supply inventories and initiates or approves service requests and supply orders.
• Performs a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus.
• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Key Responsibilities

• Assist clients, if needed, with completion of registration forms and verify that all paperwork is completed.

Key Responsibilities

• Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.

Key Responsibilities

• Collect client payments, issue receipts, and post payments in the College's practice management system. Reconcile the daily cash deposits collected.

Key Responsibilities

• Prepare the daily deposits for checks arriving in the mail, make copies of the checks and deposit slips for the medical billing department.

Key Responsibilities

• Establishes and maintains hard copy and/or electronic files and records.

Key Responsibilities

• Oversees equipment and office supply inventories and initiates or approves service requests and supply orders.

Key Responsibilities

• Performs a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus.

Key Responsibilities

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Posting Details Continued

Work Schedule

Primarily evening, late evening and early morning hours. Hours may vary.

Working at WesternU

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.

We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,
• Our faculty, staff, and administrators are 100% focused on student success.
• Our University culture creates the context for a nurturing and supportive environment.
• Faculty, staff, and students can expect to make deep, personal relationships within the University community.
• As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.
• WesternU's core value of humanism encourages all to bring their whole self in all that they do.
• We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Expected Pay Scale

Minimum
$18.00 Hourly

Maximum
$19.71 Hourly