Job Details

Service Advisor - Mercedes Benz of Walnut Creek in Walnut Creek, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At Mercedes Benz of Walnut Creek, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

More than half of our 160 employees have had an internal promotion at our dealership. Many of our leadership team members were promoted from within our company.

Do we have fun or are we like every other dealership?

You tell us. These are some things that differentiate us from everyone else:

• PB&J bar, noodle station, cereal station
• Ping pong tournaments
• Monthly kick off lunches to feed our awesome employees and acknowledge our top performers in each department
• Community events
• Monthly employee events
• Celebrity clientele

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Minimum Qualifications:

• 3+ years of experience as a Service Advisor in an automotive dealership.
• Previous luxury brand experience.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Compensation (Hourly / Commission):

• OTE (On-Target-Earnings): $120,000 to $150,000+ /year
  • If meeting and exceeding store quotas and goals

*The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of seventeen dollars an hour. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit*

Schedule:

• FULL TIME
• 5 days / 2 days off
• Sundays off
• Weekend availability required
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines