Job Details

. We are looking for an Engineering Manager to lead the strong. AI Support Chat engineering team at SoFi. You will work in a highly collaborative environment, engaging closely with cross-functional Product, Design, and Engineering teams. Youll also be involved in the entire product lifecyclefrom ideation through deployment, with continuous improvement at every stage.. In this role, you will play a pivotal role in supporting our members' financial journeys by developing an intelligent, conversational AI-powered chat interface. This system will help streamline support queries from members helping answer critical questions around their finances. Chat is a critical component of how members interact with SoFi and building it will require a member-centric approach. In this role, you will be responsible for the backend systems and web/mobile user experience that support the member facing chat experience. You'll also collaborate company-wide to centralize support knowledge and processes.. As...Engineering Manager, Software Engineer, Manager, Engineer, Software, Support, Technology