Job Details

About Kinetic

Kinetic is revolutionizing the automotive industry by establishing a network of automated repair centers designed for modern vehicles. Our mission is to lead as the premier infrastructure-as-a-service provider, servicing vehicles through advanced robotic repair and calibration centers powered by cutting-edge software and technology solutions. We specialize in providing precise calibration services to optimize the performance and safety of Advanced Driver Assistance Systems (ADAS). Kinetic's unwavering commitment to innovation and customer satisfaction makes us the trusted partner for OEMs, collision centers, dealerships, and service centers.

About the role

The Customer Success Project Manager is a strategic, execution-focused role that blends CRM ownership, customer experience design, software product insight, content creation, and brand planning. You'll be at the center of high-impact initiatives that enhance customer engagement, optimize processes, and align cross-functional teams around shared goals. The ideal candidate is organized, data-driven, and passionate about turning customer insights into measurable outcomes that improve retention, adoption, and advocacy.

What you'll do

• Lead cross-functional customer success projects from planning through execution, ensuring alignment with business objectives.
• Oversee CRM-driven workflows and data integrity to support project tracking and customer lifecycle management.
• Coordinate with Customer Success, Operations and Product teams to deliver software feature rollouts and training initiatives.
• Manage timelines, deliverables, and stakeholder communication for customer experience improvement projects.
• Design and oversee customer education programs that increase adoption, understanding, and effective use of Kinetic products.
• Track performance metrics, analyze results, and recommend adjustments to optimize project outcomes.
• Organize and execute customer-facing strategic initiatives.

Qualifications

• 3-5 years of experience in Customer Success, Project Management, CRM administration, or Customer Experience operations.
• Proven expertise in CRM platforms (HubSpot, Salesforce) and process optimization.
• Experience working with SaaS products and customer adoption programs.
• Strong written, visual, and verbal communication skills for both content creation and stakeholder engagement.
• Event planning and execution experience, both virtual and in-person.
• Background in automotive technology, collision industry, or related technical field preferred.
• Willingness to travel for events, customer visits, and conferences.
• Bachelor's degree in Business, Marketing, or related field preferred.

Benefits

• Competitive salary, equity, and bonus opportunity
• Comprehensive insurance: Health, dental, vision, disability, and more.
• Retirement savings plan (401k) with company match.
• Paid Flexible Time Off and holidays.

The pay range for this role is:

100,000 - 135,000 USD per year (Oakland)