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Join to apply for the Customer Success Manager - Enterprise role at ON24Join to apply for the Customer Success Manager - Enterprise role at ON24DescriptionON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine our leading first-party experiences with personalization and content as well as capture and act on engagement insights, accelerating the buyer journey and propelling pipeline forward.DescriptionON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine our leading first-party experiences with personalization and content as well as capture and act on engagement insights, accelerating the buyer journey and propelling pipeline forward.ON24 provides industry-leading companies, including 4 of the 6 largest global software companies, 3 of the 5 top global asset management firms, 3 of the 6 largest global pharmaceutical companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.Role OverviewCustomer Success Managers (CSMs) are responsible for the relationship between ON24 and subscribing customers across our entire platform suite. This role is responsible for the effective enablement that leads to successful adoption of the ON24 solution. This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.PrimaryResponsibilitiesAct as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business valueConduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPI'sMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successAct as client point-of-contact to ensure successful execute of all client engagements.Consistently meet project timelines and ensure client expectations are exceededPartner with the ON24 Onboarding & Launch teams to ensure new customers hit key milestones.Assist with contract renewals, including identifying risk, deploying save plays, consulting on commercial conversations to help scope most viable solution set for upcoming renewal. This role could also include writing and processing renewal contracts.Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to improve operational processes and act as voice of the customer with those teams to drive better customer results.Document all communication with users and accounts accurately and in a timely manner via system tools.Ensure customer's have ongoing guidance and access to the supporting tools ON24 hosts to support enablement including; client training portal, knowledge center, platform support ticketing system (chat, email and phone).Essential ExperienceAt least 2 years of work experience in Customer Success ManagementA bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilitiesEssential SkillsThe ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timelineProfessional experience with Microsoft Outlook, Word, Excel, PowerPoint, and SalesforceExcellent organizational, planning, and communication skillsIntegrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement orientedProven ability to collaborate and build strong relationships with customers especially at the Executive levelPerks & BenefitsHealth benefits designed to fit the needs of you and your family — including medical, dental, and vision plansUnlimited PTO policy and wellness days to log off and recharge11 paid company holidays for US-based employees + 1 Floating Holiday + 2 Floating Wellness daysEmployee Stock Purchase Plan401K Plan with employer matchReimbursements covering home office expenses and cell phone useFitness and wellness perks including discounted memberships with 24 Hour FitnessThe base pay range for this position is $100,000 - $110,000. This range is not a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education, skills, location, and other applicable factors.EeocON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction recordsSeniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function OtherIndustries Technology, Information and InternetReferrals increase your chances of interviewing at ON24 by 2xGet notified about new Customer Success Manager jobs in San Francisco, CA .Manager, Customer Experience (West Coast) San Francisco, CA $123,100.00-$154,200.00 1 day agoSan Mateo, CA $130,000.00-$175,000.00 1 month agoSan Mateo, CA $80,000.00-$165,000.00 5 months agoCustomer Success Manager - India (Remote) United States $118,400.00-$162,700.00 1 week agoCustomer Experience Operations Specialist (Remote, West Coast US) Senior Customer Success Manager - Life Sciences San Francisco, CA $110,000.00-$180,000.00 3 weeks agoCustomer Success Manager- US/Canada (Remote) San Francisco, CA $95,000.00-$115,000.00 3 months agoSenior Director of Implementation & Services San Francisco, CA $150,000.00-$190,000.00 1 month agoCustomer Success Manager, Energy and Emerging (USA) Customer Success Product Expert & Business Coach San Francisco, CA $55,000.00-$65,000.00 2 years agoCustomer Success Lead, Strategic Accounts San Ramon, CA $45,000.00-$60,000.00 1 month agoHayward, CA $60,000.00-$80,000.00 1 week agoHealthcare Customer Support Representative-II Customer Service Representative (Phone Support) San Ramon, CA $35,000.00-$50,000.00 5 days agoWe're unlocking community knowledge in a new way. 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