Job Details

About The Role

Can consider Senior Product Manager (L5a) or Product Manager II (L4) on the Customer Obsession (CO) team, you will help define the future of agentic Conversational AI at Uber. This role sits at the heart of how we build, test, and scale intelligent agents, working across AI reasoning, evaluation infrastructure, and platform tools that empower our next-generation AI assistants to interact, adapt, and learn in complex support environments.

We're looking for someone with strong product management fundamentals and practical experience building AI /LLM products - whether that's in agents, platforms, model evaluation, or intelligent tools. You should be excited by the challenge of making AI work in real-world, high-scale customer settings and building the infrastructure that enables others to move fast with confidence.

About The Team

You will be part of the Customer Obsession (CO) team, which builds the product and technology powering Uber's customer support and engagement across Mobility, Delivery, and other Uber businesses in over 80+ countries. The team builds AI/ML products to power AI Agents via Conversational AI for customer assistants, Agent Copilot, as well as other AI-driven tools that enhance customer experiences and operational efficiency.

What The Candidate Will Do

• Product Thinking: Own roadmaps and prioritize work that balances long-term platform investments with short-term needs from various product teams - ensuring alignment with company objectives.
• Customer Focus: Advocate for the end-user by integrating design thinking and user research, ensuring AI products deliver delightful experiences.
• Execution & Ownership: Deeply engage with AI engineering teams to align and execute the product strategy for platform capabilities that improve how AI agents are evaluated, understood, and launched-including testing frameworks, benchmarking infrastructure, and observability tools.
• Data-Driven Decisions: Utilize data to prioritize features, make informed trade-offs, and continually enhance product performance.
• Cross-functional leadership: Work closely with engineering, AI/ML, and data science teams to design scalable systems that improve iteration speed and reliability across conversational AI products.
• Executive Communication: Present clear and compelling progress updates to senior leadership, aligning stakeholders and securing support.

Basic Qualifications

• Experience: 5+ years of product management experience delivering highly successful and innovative technology products. (minimum of 1+ years working on AI/ML or LLM-driven tech - either in platforms, tools, conversational AI, or AI applications)
• Education: Bachelors degree in Computer Science, Engineering, Math, or a top-tier Business school.
• AI & Technical Fluency: Strong understanding of large language models, AI agent patterns, and ML workflows. You don't need to train models, but you know how they work, how to test them, and how to build great products on top of them.
• Track Record: Demonstrated ability to ship technical products with cross-functional teams. You've taken complex systems from concept to launch, especially in ambiguous or fast-moving environments.
• Communication: Exceptional ability to articulate complex AI concepts and product strategies to various audiences, from engineers to senior executives. Experience in crafting executive-level presentations that convey product vision, progress, and business impact.

Preferred Qualifications

• AI Product Experience: Familiarity with LLMs/ large language models and their applications. Demonstrated passion for prototyping or experimenting with new AI use cases
• Data Depth: Expertise in data analytics to inform product decisions and validate hypotheses.
• Startup Mentality: Comfortable with ambiguity, making fast-paced decisions, adapting to changes, and able to manage multiple priorities under pressure.

For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link

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