Job Details

The Director, Customer Experience Insights & Strategy will be dedicated to solving customer challenges. This role works closely with the entire CX team to conduct state-of-the-art hands-on qualitative and quantitative analysis across the spectrum of customer, patient and internal functions. This role requires a dynamic leader with a strong background in research methods, measurement frameworks, CX strategy and quantitative measurements. You will spearhead efforts to develop and implement research and metrics that provide actionable insights, enabling the organization to improve patient outcomes, healthcare provider (HCP) experiences, and overall brand loyalty. This is a significant role in the organization due to its complexity, requiring deep expertise to navigate dynamic challenges and manage a variety of priorities as well as establishing a strong partnership with Data & Analytics to create strong analytics capabilities and tools. This position is also referred to as "Director, Cust...Customer Experience, Director, Strategy, Data Science, Experience, Analytics, Technology, Business Services