Job Details

We are seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry.

Currently hiring for full-time, onsite work only. You will be required to provide your own travel to client sites located mostly in San Francisco and San Mateo Counties. Most client sites are within a 20 minute drive from SFO Airport.

Preference is given to applicants with a Bachelor's Degree from a 4 year college.

Job Requirements

This position involves working with a team of consultants and following the direction and guidance of a senior staff member and/or technical lead.

Your customer service and people skills are paramount, but you will need to be comfortable working with desktops/laptops, mobile device hardware, and common software applications like Microsoft Office.

Our company supports Windows and Mac at the desktop, as well as a variety of server platforms and enterprise hardware.

1. Front-line support – resolution of customer support issues in-person and by email/phone/zoom/slack/etc.
2. Laptop setups and onboarding/training
3. User account administration and audits
4. Ticket queue management
5. Printer/monitor/peripheral troubleshooting
6. Specifying computer hardware and software for purchase
7. Security and management software deployment
8. General troubleshooting/problem resolution

This position offers a flexible (even part time) schedule with excellent compensation, health benefits, 401k, a relaxed small business environment, and a friendly client base.

Please submit a resume with cover letter or email detailing your interest, qualifications, and salary requirements.