Job Details

Essential Job Functions:

• Provide clear direction to Front Office staff, assign work, and instruct agents in work details while enhancing team morale.
• Observe and train Front Office staff performance, encouraging improvement to ensure productivity, efficiency, and high standards of service.
• Resolve customer issues and complications, determining effective solutions.
• Welcome and register guests into the hotel, ensuring requests are fulfilled and all special instructions are followed.
• Adhere to established security and credit policies and protocols, guiding Front Office staff on correct procedures.
• Select and block rooms for arriving guests, pre-register individuals or groups, assist in escorting VIPs, and return guests to their rooms as requested.
• Check guests out of the hotel, handle cash transactions, cash checks, and post charges to guest accounts.
• Promote Courtyard marketing programs.
• Maintain a balanced bank assigned from the hotel, handling cash and credit transactions accurately.
• Quote and maintain familiarity with room and rate availability, accept reservations, changes, and cancellations as needed.
• Coordinate with all departments to handle guest requests and manage inventory efficiently.
• Handle hotel emergency procedures professionally and maturely.
• Perform tasks and projects delegated by Front Office Management and Hotel Management teams.

• Other duties as assigned.
• May be required to work in other hotel areas to support operations.
• Maintain a safe work environment for colleagues and a safe hotel environment for guests.

Qualifications & Job Requirements

• High school diploma and up to three months of related experience and/or training, or equivalent education and experience.
• Previous front office or hotel experience.
• Supervisory experience preferred.